Security Solution Engineer

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Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
Protection Starts with People. Proofpoint.

POSITION SUMMARY

The Security Solution Engineer will be responsible for ensuring success of all Managed Threat customers by effectively providing process management and supporting daily operations with up to date training in all areas relating to email security. Additionally, the Security Solution Engineer will ensure monitoring operations for Email Gateways, TAP, TRAP and other Proofpoint products as needed. Security Solutions Engineer reports to the manager/s of MTPS Delivery Works closely with the managers of MTPS, MTPS Team Leads, and the Threat Strategy Managers to support program strategy and reporting Supports functions of MTPS Engineering Operations Coordinates with Proofpoint’s Threat Intelligence experts to ensure up to date and active threat posture

DUTIES & ESSENTIAL JOB FUNCTIONS

• Act as analytical Subject Matter Expert (SME) on Proofpoint’s email security managed service program and best practices

• Responds to customer requests for adding new rules, features, policies, routes, etc

• Performs briefings on new product versions, features, functionality, providing analytical thought leadership Tests and approves new product versions

• Works with Threat Strategy Managers to certify and onboard implemented systems from Professional Services team–owns onboarding acceptance criteria

• Assists in handling customer escalations

• Monitors cases to ensure that tasks are accurate, viable, and completed within SLO guidelines

• Manage team on-call rotation after hours and on weekends, serving as a point of escalation as necessary

• Provide flexibility with schedule to cover job requirements

• Provide technical and analytical guidance/feedback to team members

• Develop and administer training for Center of Excellence members to include custom, industry, and vendor-specific training Provide metrics to management

• The SSE I will be responsible for providing optimization recommendations …