Security Associtate

About VENZA®

VENZA works with organizations to promote data protection best practices within their organization as well as establish compliance to regulations such as the European General Data Protection Regulation (GDPR) and standards such as PCI DSS.

More than 225,000 users in 100+ countries look to VENZA for tools, technology, and strategic security support. Founded in 2008 with a decade of service to the hospitality industry, VENZA is a privately held company with regional offices in Pensacola, FL, San Juan, PR, and The Hague, Netherlands. 

VENZA is currently seeking a Security Associate to add to its IT Security team.

Accountability Summary

This is a unique full-time hourly opportunity for a professional who wants to play an important role in a growing company. Reporting to the Security Manager, the Security Associate will help to perform audits and ensure compliance, as well as contribute to other company initiatives. 

This individual will support all security standards, including the Payment Card Industry Data Security Standard (PCI DSS) and PIN Entry Device (PED) Security Requirements. The Security Associate will also provide Level 1 support to all VENZA customers anticipate needs and implement adequate interventions, as required. This individual will provide customers with the knowledge and guidance they need by responding to support items with experience and tact. This is a unique, full-time opportunity for a friendly, high-energy professional who wants to play a key role in a growing company.

Duties & Responsibilities

• Help manage SAQ documentation to facilitate PCI DSS compliance for clients.
• Maintain notes on client progression/status.
• Assist in process discussions and enhancements.
• Work with the Legal department to ensure compliance with data protection laws.
• Coordinate with the Operations team to implement security protocols.
• 24/7 turn-around on support tickets with exceptional and timely management of client tickets via phone, email, and live chat.
• Weekend and after-hours support mindfulness
• Assist in the deployment of products including (but not limited to) the VENZA LMS™ and VENZA PEAK® platform (assembling user lists, creating groups and departments, etc.)
• This can include tactical management of programs like data entry and file upload via CSV.
• Manage Matterhorn or Tier 2 accounts as assigned, including but not limited to, prescriptive learning in the Information Security training space.
• Understand and define the support needs of customers and suggest tools or resources to improve internal processes.
• Update account and contact records in Teamwork, Active Campaign, and internal Google Docs

• Preferred bilingual (English/Spanish), with previous Customer Service experience
• Experience working with customers and managing expectations.
• A basic knowledge of audit methodologies and security assessment tools, with a willingness to learn more advanced techniques.
• Methodical and organized; able to manage multiple projects concurrently.
• Excellent written and oral communication skills.
• Experience within the hospitality industry is a plus.
• Experience providing application and technical support to customers is preferred, along with knowledge of compliance and information security.
• Experience in the hospitality industry is preferred.
• Proficiency with Microsoft products (advanced to expert level) is preferred.
• Adoption/activation of a small business web-based product (B2B) is a plus.

Please note: A background check and active passport are mandatory for employment.

Compensation

• Starting at $19 - $20 an hour ($40,000/yr.) 
• VENZA provides significant career growth, competitive compensation, and a benefits package including Vacation, Holiday, health insurance, and 401k.

VENZA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, VENZA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

VENZA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of VENZA’s employees to perform their job duties may result in discipline up to and including discharge.