Securities Operations Service Specialist

Management Level

***This is a temporary role to last one year--may extend or end sooner

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at: www.equiniti.com/us

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Summary

The Securities Service Specialist - Tabulation and Reporting performs a variety of operational tasks related to tabulation and reporting. They work as a team to meet common goals associated with the deadlines imposed by our internal and external clients. 

The Tabulation and Reporting team facilitates several key functions including, but not limited to: the review and approval of draft proxy card content and data elements, electronic voting site review and approval, proxy job creation and data validation, report balancing and manual vote submission and daily vote file validation. The team is also responsible for the timely and accurate distribution of annual and/or special meeting voting results to clients within the established timeline. The team member will be required to gain a thorough understanding of all requirements associated with tabulation and reporting activities and any interrelated functions of other Shareowner Services departments that are involved in the process.

Core Duties/Responsibilities

• Responsible for the coordination of proxy tabulations, managing related work flow, processing and reconciling shareholder votes.
• Process incoming work orders, process & validate incoming and outgoing data files.
• Perform quality control validation on internet and phone voting sites, ensure cards are created and approved based on internal standards and then set up cards for scanning and tabulation.
• Validate tabulation reports are sent out complete, correct, and on time.
• Research, correct, and reconcile out of balances, resolve errors, and balance adjustments.
• Manage the shared email inboxes to ensure all transactions received via email are scanned into the workflow system timely. 
• Also responsible for training and providing feedback to new team members or managed resources.

Skills, Capabilities and Attributes

• 3+ years of experience in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center.
• Strong communication & problem-solving skills
• Financial services and/or transfer agent operations experience
• Ability to comprehend moderate to complex operational processes and their interrelationship
• Ability to work independently and multi-task
• Must be able to demonstrate exceptional customer service and display professionalism
• Team player with strong interpersonal skills and adaptability
• Self-starter with ability to follow client request through resolution
• Strong attention to detail and accuracy skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Superior knowledge of Microsoft Office Suite
• May require the need to travel to other locations

Compensation: $19.00 - $21.00 hourly

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.