Seasonal Customer Service Representative

Foundever™

Join Foundever and be an integral part of one of the world’s fastest-growing financial brands! As a valued team member, you will deliver exceptional personalized service and assist customers across various communication channels, including phone, email, and video messaging. You will ensure a smooth experience by guiding customers through tax platforms and procedures. Join our team of exceptional customer service experts today! Please note, this is a seasonal position. 

If you reside within 50 miles of one of our Foundever on site locations, you will be prioritized for consideration for that role.  

Currently, Foundever is able to extend employment offers to candidates located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, and WY. 

Core Responsibilities

• Handle inbound customer service calls 

• Understanding and striving to meet or exceed metrics while providing excellent customer service  

• Drive customer satisfaction through voice, chat and email while providing empathy and offering helpful solutions  

• Ongoing training and skill development 

Qualifications

• Excellent listening and communication skills both written and verbal
• Previous experience with technical customer service support an asset
• Ability to multitask and navigate between screens efficiently while assisting customer
• Strong communication and computer skills
• Comfortable being on camera 100% of the time, this includes all training
• Background in providing Square support from various industries including retail, banking, or any other type of Square service is an asset
• Quiet and distraction free workspace
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a background check

Work withs us and Enjoy

• Pay: $15/hr 

• 100% Paid Professional Training 

• Employee Assistance Program (EAP) 

• Employee discounts 

• Referral bonuses 

• Internal Mobility (84% of our managers are promoted within) 

Military Friendly

Foundever™ is a 2023 Military Friendly Employer. We are proud partners of Military One Source, Military Spouse-Employment Partnership, and other veterans organizations. We recognize the commitment it …