Seasonal Customer Care Rep

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is a leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evo's success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

We’re looking for Seasonal Customer Care Reps to join our team for the 24-25 Winter season! Our Customer Care team is a vital component of the evo customer experience. We are an energetic and empathetic bunch, with engaging personalities and a wealth of gear knowledge to share. Although we’re fully remote, we put an emphasis on fostering community within our team and motivating each other to get outside and ignite our adventurous spirit as often as possible. Working in Customer Care will give you an opportunity to expand your product knowledge, learn the systems and processes that support online retail, and help our customers spend more time adventuring outside. This is a remote work position (WA, OR, CO, and UT only). 

If the idea of helping people enjoy more time outside gets you stoked, come join our team!

The Perks

• Employee discount and access to pro deals on most the products we sell
• Access to Free Rentals and Discounted Shop Service & Labor, amongst other evoExtras*
• Team Events and Recognition-based rewards
• 40 Hours of Paid Volunteer Time Off 
• Paid Sick Leave
• Charitable giving match 
• Employee Assistance Program 
• Access to Employee Resource Groups 
• Retail quarterly bonus program*

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

The Opportunity

• Provide a world class customer service experience via phone, email, or live chat & SMS  
• Offer product advice and recommendations based on customers' specific needs    
• Help customers with any post purchase challenges (delivery delays, lost/damaged shipments, etc)  
• Assist customers looking to return or exchange items  
• Embody evo Style while communicating effectively through all contact channels  
• Demonstrate creative problem-solving skills and a strong ability to multi-task  
• Maintain a positive outlook and good sense of humor in a fast-paced environment   
• Spend 8 hours per day handling phone calls, around 50-80 calls per day  
• Consistently go above and beyond customer expectations  
• Exemplify evo’s the Great 8  
• Responsibilities may change frequently based on evolving needs or seasonal shifts in workload. 
• Other duties as assigned.

The Must Haves

• Must be available evenings, weekends, and some holidays  
• Enjoy talking to people on the phone and working in front of a computer  
• Passion for the outdoor industry, associated activities, and the gear we sell (Advanced bike knowledge a plus) 
• Strong Verbal and Written communication skills  
• Excellent problem-solving skills and keen attention to detail  
• Demonstrate effective Sales and Soft Skills techniques 
• Ability to effectively multitask in a high-energy, fast-paced, omni-channel retail environment  
• Experience with Microsoft Office applications: Outlook, Teams, Word, and Excel  
• Consistent High-speed internet connection  
• Outdoor Industry experience, nice to have
• Experience with NetSuite and Five9, nice to have 

Other Details:

• Wage: $19.50-24.92/hour
• Duration: Through January 1st (with possible opportunity to extend beyond) 
• Remote position available to individuals in WA, OR, UT, CO 
• The schedule is published approximately 2 weeks in advance 

The Nice to Haves

• High School diploma
• Fluency in a foreign language
• Outdoor industry or retail experience
• Fluency in a foreign language

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

The base wage for this role ranges from $19.50 to $24.92 per hour. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.

At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations.