Script Processing Lead

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR
Script Processing Lead

The Script Processing Lead guides team members, ensuring top-notch customer service. They cultivate a culture of excellence, surpassing expectations in partner and departmental interactions.

WHAT YOU'LL DO

• Perform the duties of a Script Processing Team Member as required

• Assist in monitoring and evaluating performance metrics, contributing to the strategic planning and performance optimization of the team

• Provide immediate feedback and clarity to team members on policies and procedures

• Serve as the primary resource for both team members and management, leading problem-solving efforts, facilitating task delegation, and ensuring effective issue resolution to maintain operational continuity

• Provide comprehensive support to team members and adjust team member assignments as necessary

• Ensure a supportive team environment where everyone's ideas are valued and implemented

• Assist supervisors in developing, implementing, and maintaining policies and procedures; ensure team adherence; and provide constructive feedback to enhance team performance and foster continuous improvement

• Collect instances of and report system errors to supervisors

• Lead problem-solving efforts, aiding in the identification of resources and solutions for team-generated ideas

WHAT YOU BRING

• At least 1 year of experience as a Vetsource Script Processing Representative or at least 6 months of experience as a Vetsource Script Processing Pharmacy Technician or the equivalent external experience

• High School diploma or equivalent

• Licensed Pharmacy Technician or able to obtain licensure within 90 days of starting role

• Exceptional de-escalation skills

• Ability to effectively coach peers

• Strong communication skills with the ability to effectively listen and communicate information in a clear and concise manner

• Demonstrated strong follow-through, excels in independent work with excellent time management skills, ensuring timely completion of assigned projects in a fast-paced environment

• A team-oriented mindset, positive attitude, and adeptness in collaborating effectively, thereby fostering departmental morale and serving as the go-to individual for work-related assistance within the team

• Excellent computer skills, including the capability to quickly learn and navigate unfamiliar systems or programs, multitask across multiple applications, and ensure accurate data entry with meticulous attention to detail in a dynamic, fast-paced setting

Preferred Experience and Qualifications:

• Leadership experience

• Veterinary experience

• Work experience in a pharmacy setting or with processing pharmacy orders

WORKING CONDITIONS  

• Reliable internet access is required

• Sitting/standing at a desk working on a computer for long periods of time

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!
   

* For Canadian based associates these specific benefits are not included

OUR VALUES

In addition to the benefits listed above, all associates are expected to support and model Vetsource’s Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay range (US based applicants): $24.73 - $26.49 / hour

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email careers@vetsource.com, or if you have general questions relating to this process.  No agencies please. We are an equal opportunity employer.

Vetsource is an E-verify employer.

www.vetsource.com