Salvage Specialist

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management. 

The Littleton Group, a Davies Company, is headquartered in Austin, Texas and has been a leader in the insurance claims industry since its inception in 1979. Throughout our history, we have performed insurance claim services for various types of clients including, but not limited to insurance carriers, managing general agents, offshore and stateside captives, municipalities, private entities, and self-insureds. Across the insurance industry, the Littleton Group holds a sterling reputation for service and flexibility.

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together?  If so, Davies may just be the right choice for you.

Job Overview 

The Littleton Group is looking for a Salvage Specialist to join our growing team! Reporting to the London TPA Manager, you will handle many aspects of the total loss process for commercial transportation claims.

To be successful in this role, you need to have high-level attention to detail skills, be self-disciplined and display a high-level of personal motivation, and demonstrate superb communication skills, both written and verbal, conducted in a timely manner. You must have at least 3 years of experience in customer service-related roles and hold a valid Texas All Lines Adjuster license or be capable of obtaining this license within 90 days. Additionally, you will need to display a proven ability to work collaboratively and independently with minimal supervision and demonstrate superior time management skills with capability of working with and meeting deadlines. This role is a full-time, home-based position.

Responsibilities and Duties

• Monitor and maintain salvage inbox and diary
• Prepare and submit forms to appropriate vendor to secure Actual Cash Value (ACV)
• Provide the claim handler/adjuster with state requirements, taxes, and fees for total losses
• Prepare and post listing for salvage bids
• Monitor salvage listing along with accepting and/or rejecting bids
• Coordinate and oversee process of securing salvage and proceeds
• Keep claim handler/adjuster apprised of salvage status and answer salvage related questions
• Communicate via phone and email with vendors and clients regarding salvage
• Prepare salvage related forms and letters
• Document all correspondence, reports, discussions, and decisions in the claims system
• Handle incoming and outgoing salvage related mail
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Experience and Qualifications

Required

• 3+ years of prior experience in customer service-related positions
• Hold a valid Texas All Lines Adjuster license or be capable of securing this license within 90 days
• Maintain CEU credits for Adjuster License 
• Proficiency with Microsoft Office Suite and other various software programs

Preferred

• College degree
• Bilingual (Spanish)
• Insurance Claims Industry related knowledge and/or experience 
• Prior experience with auto/transportation claims, including total loss and/or title processing

Knowledge, Skills, and Abilities

• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

Essential Requirements

• Must have US work rights
• Must speak English
• 3+ years of prior experience in customer service-related positions
• Hold a valid Texas All Lines Adjuster license or be capable of securing this license within 90 days
• Maintain CEU credits for Adjuster License 
• Proficiency with Microsoft Office Suite and other various software programs

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the individual for this job and are subject to change with or without notice.

Diversity and Inclusion

Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

Rewards and Recognition

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our colleagues have moved across into brand new positions to further develop their ideas/projects!

Benefits

• Medical, dental, and vision plans
• 401k plan with employer matching
• Discretionary Time Off (Vacation & Safety/Sick Leave) and Paid Holidays
• Life insurance, short term, and long-term disability plans
• Amazing Executive and Senior leadership as well as fabulous colleagues

Position Type, Work Environment and Physical Demands

This is a home-based, full time, salaried, exempt position that predominantly operates remotely from a professional home-based office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary.

Location

The Littleton Group is currently able to support employees residing in the following US locations: AL, AR, FL, GA, IA, ID, IL (except Chicago & Cook County), IN, KY, KS, LA, MN (except Duluth, Minneapolis, & Saint Paul), MS, MO, NC, ND, NE, NH, OH, OK, PA (except Philadelphia, Pittsburgh & Allegheny County), SC, SD, TN, TX, UT, VA, WV, WI, and WY. If you live in—or are willing to relocate at your own expense to—any of the listed locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Should your state not be listed, please visit https://davies-group.com/location/ to locate a subsidiary near you.

#LI-REMOTE

#LI-NP1