Salesforce Program Analyst - Remote
USA VA Home Office (VAHOME)
Type of Requisition:
RegularClearance Level Must Currently Possess:
OtherClearance Level Must Be Able to Obtain:
NoneSuitability:
Public Trust/Other Required:
BI Full 6C (T4)Job Family:
Systems AnalysisJob Qualifications:
Skills:
IT Help Desk, Salesforce Platform, Workflow ManagementCertifications:
Experience:
3 + years of related experienceUS Citizenship Required:
YesJob Description:
Salesforce Program Analyst - Remote
Discover a career that is challenging, impactful, and mission-critical. Join our team as Salesforce Program Analyst and make an impact to our clients by serving as a Salesforce service ticket and communications expert to help our clients identify application errors, solve user issues, and develop training materials and other communications strategies to help our client modernize their human capital systems.
- Identify and group tickets by tags that come into Salesforce Admin queue in the ServiceNow (SNOW) ticketing system and elevate any ticket that needs to higher Tiers.
- Troubleshoot issues for employees, supervisors, application coordinators.
- Provide input on root causes of trend issues, and more.
- Develop training guides for users, administrators, managers.
- Provide guidance on workflow process for SNOW ticket routing procedures.
- Collaborate development and engineering teams on new and continuing issues coming into SNOW.
- Capture and report metrics to client leadership.
- Conduct meetings with business users and development teams to facilitate requirements gathering and document requirements into user stories.
- Translate user needs and explain requirements to a technical team.
- Ensure Product Owners understand business needs and proposed solutions. Represent end users to explain and clarify requirements and provide feedback on user stories. Establish acceptance criteria and sign off on all developed products prior to launch.
- Participate in the Daily Scrums, Design Meetings, Sprint Planning Meetings, Sprint Reviews, and coordinates with the users during End-to-End testing/User Acceptance Testing.
- Develop project management deliverables (detailed project schedule, budget, dependencies, weekly project status, dashboards, and updates) and processes (risk, quality, and scope management).
- Develop executive-level briefing materials and presentations to convey program status, proposed solutions, benefits, and impact to overall modernization of human capital system initiatives and activities.
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
WHAT YOU’LL NEED TO SUCCEED:
- Education: BA or BS degree, MS preferred.
- Required Experience: 3 to 10 years of experience
- Required Technical Skills:
- Experience with Agile and scrum methodologies
- Proficient use of Jira/Confluence for requirements documentation
- Must be familiar with Salesforce or similar CRM platforms. Knowledge of MS Power Platform and …
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401(k) Plan 401(k) with company match Comprehensive health and wellness packages Cutting-edge technology Dental plan options Full-flex work week Health and wellness packages Internal mobility team Medical plan options Paid education and certifications Paid time off plans Paid Vacation Paid vacation and holidays Professional growth opportunities Vision Plan
Tasks- Collaborate with development teams
- Communication
- Develop training materials
Agile Analysis Application Development Communication Confluence Design Documentation Jira Leadership MS Power Platform MS Project Office 365 Process Improvement Project Management REST Salesforce platform Scrum ServiceNow Smartsheet Teams UiPath Visualization Workflow Management
Experience3 years
EducationB.A. B.S. Business Engineering MS
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9