Salesforce Product Senior Manager

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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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Why work for Dawn Foods?

PEOPLE.    PRODUCTS.   CUSTOMERS.

Why should you apply? We invest in you!

• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce

Job Purpose and Overview

The Salesforce Product Senior Manager at Dawn Foods is responsible for building and enhancing Dawn Foods technical capabilities and utilization of Salesforce.com (SFDC). The Product Senior Manager will lead the Product Delivery team (to be designed) and be responsible for defining product features, prioritizing the product backlog, and ensuring the team delivers high-value solutions that meet Customer/Stakeholder needs. The Product Senior Manager will work closely with stakeholders to understand business goals and translate them into a clear and actionable roadmap for continuous improvement and enhancement of the Salesforce product.

The Product Senior Manager will drive team sprint goals, prioritize the team’s efforts, and work closely with business stakeholders to ensure the team is delivering on the product roadmap and representing the needs of our customers and stakeholders. As a member of the Sales Operations team, the Product Senior Manager will work daily with SFDC Developers, UX designers, Architects, and other IT teams to design and deliver solutions and product features.

Work Environment: This position is remote with travel up to 35% of the time. To be considered for this role, candidates must reside in Eastern or Central time zone.

What will you do as a Salesforce Product Senior Manager at Dawn Foods? 

• Establish a Product-Centric Delivery Model, focusing on delivering incremental measurable business outcomes.
• Establish and maintain relationships with the business and technology stakeholders to facilitate decisions regarding product capabilities and priorities. Serve as a liaison between the business and the product team as the voice of the customer to address and communicate their needs and concerns to the product team.
• Define and communicate the product vision and strategy, aligning it with overall business goals and customer needs.
• Work within an Agile development process to execute against a planned product roadmap, driving outcomes with a measurable level of impact.
• Support translating the product strategy and vision into what the product delivery team is building and ensure they are building the right solutions and features.
• Lead a cross-functional product team that is accountable for delivering on sprint goals.
• Develop user stories and epics that the product team will implement as solutions that meet business needs.
• Break down vision into individual achievable deliverables and continuously groom with the business and full product team.
• Collaborate with product delivery teams including day-to-day coordination of backlog priorities and allocation of work to the team.
• Accountable for the iterative and agile product delivery lifecycle end-to-end inclusive of, but not limited to, requirements gathering and scoping, research and usability engineering, prototyping, development, testing, quality assurance, deployment, training and support, and maintenance.
• Create materials that help ensure alignment and awareness of product development efforts within core internal groups.
• Other duties as assigned by manager.

Skills/Abilities

• Motivated by and committed to continuous learning, growth, and innovation.
• A self-starter, who can execute in ambiguous/unstructured environment.
• Holds a client-driven approach and actively seeks to understand and respond to the needs of customers.
• Excellent communication and people skills and can work effectively in both small and large environments; Strong presentation skills; Strong group facilitation skills; Able to communicate complex concepts clearly; Ability to influence change within complex organizations; and Ability to relate to others.
• Strong cross-functional business acumen and cross-functional expertise across multiple business functions.
• Ability to think logically and analytically - detail oriented; Able to take complex, ambiguous problems, break them down into smaller parts, and problem solve to produce a whole, integrated, and strategic solution; and Ability to model business process.
• Strong strategic planning, program development, project management, and leadership skills.

What Does It Take to be a Salesforce Product Senior Manager at Dawn Foods?  

Below are the minimum qualifications to be a fit for this job.   

• Bachelor’s Degree with an emphasis in Computer Science, Information Systems, or a related field or 10 years of relevant experience in lieu of degree. 
• 7+ years of experience, including at least 2 years as a Salesforce Administrator and 5+ years in product management, business consulting, or a related field.
• Salesforce Certifications demonstrating expertise in Salesforce technologies are preferred.
• In-depth experience and understanding of Salesforce Sales Cloud and Service Cloud - Knowledge of the limitations of declarative features of Salesforce and when Flow, Apex or LWC should be applied is a plus.
• Experience with e-commerce best practices.
• Strong experience and understanding of Agile frameworks (e.g., Scrum, Kanban, etc.).
• Experience as a Product Owner/Manager, Business Analyst, or similar role in an Agile environment.
• In-depth experience in configuring core processes in the Salesforce tool.
• Proficiency in the following required:  MS Teams and MS Office Suite (Outlook, Excel, PowerPoint, Word).
• Familiarity in the following is highly desired: Agile project/product management tools (JIRA experience a plus); Standard flowcharting tools such as Visio or Lucidchart; Data querying methodologies.
• Understanding of product sales process preferred.
• Experience with food distribution is preferred.

Physical Demands & Work Environment 

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Required to use motor coordination with arm, hand, finger, and leg dexterity.
• Required to exert physical effort in handling objects 25 pounds. 
• The normal setting for this job is remote/hybrid in an office environment.

Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here. 

If this sounds like the opportunity that you have been looking for, please click "Apply.” 

About Our Benefits 

Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits. 

Compensation

$102,640 - $169,350 + Bonus Potential

#LI-Remote #LI-AH1

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An Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 36466