FreshRemote.Work

Salesforce Developer/Admin

REMOTE WORKER

Description

SFI is searching for a Salesforce Developer/Admin to join our team to support a stable multi-year client program. This is a full-time position (with benefits) and is fully funded. The candidate will provide technical support to maintain and operate an enterprise Salesforce infrastructure and provide necessary maintenance and service desk support for Salesforce solutions.

Requirements


  • BS or BA in CS, CIS, EE, Math or equivalent technical studies.
  • 5 years overall IT experience
  • 3 years of experience in Salesforce development
  • Deep understanding the Salesforce platform, including its architecture, data model, customization capabilities and integration points with other systems
  • Familiarity with Salesforce automation tools like Process Builder, Flows, and Apex
  • Proactive problem solver with good planning and organization skills



Desired Skills & Qualifications (Not required)


  • Experience working in an Agile or SAFe environment
  • Federal Salesforce experience


Primary Responsibilities


  • The Salesforce Developer responsibilities may include but are not limited to:
  • Provide necessary evaluation and implementation of platform and security updates and patches
  • Provide assistance in the completion of scheduled infrastructure or software upgrades conducted by Salesforce
  • Monitor services to the ensure the fitness of the Salesforce platform and systems supporting NSF on a daily basis
  • Create an Operational Verification Checklist for each NSF system that will be verified daily to ensure normal business operations
  • Oversee account administration including activation and de-activation of users and performing password reset
  • Respond to corrective maintenance when an issue is detected in monitoring or when some other change occurs in the system’s environment that impacts performance or causes the system to fail.
  • Provide support for scheduled and ad-hoc reporting including determining reporting needs and system capabilities 
  • Provide technical support at meetings to discuss and answer questions regarding Salesforce systems, infrastructure, and operations as well as their potential integration with NSF systems, data and operations
  • Commence corrective maintenance support within two hours of becoming aware of such an incident or receiving such a request, providing Tiers 2 and 3 support and coordination to respond, research, and restore the failed system to operational status
  • Coordinate with the Project Manager, and collaborate with the users as directed to:
  • Analyze and diagnose Tier 2 tickets
  • Identify problematic components
  • Re-create problems, perform root cause analyses, provide problem descriptions, and resolve issues


Summary of Major Job Functions


Non-technical activities:

  • Support projects using Agile, Scrum, or Scrumban methodologies to align with client’s project management practices and ensure effective delivery of project milestones
  • Coordinating with …
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Job Profile

Regions

North America

Countries

United States

Restrictions

Authorized to work in the US Background check required Candidates must be authorized to work in the US Must be authorized to work in the U.S.

Benefits/Perks

Background check Full-time position Technical support

Tasks
  • Administration
  • Develop
  • Development
  • Maintain
  • Monitoring
  • Project management
  • Provide technical support
  • Reporting
Skills

Agile Apex Automation Data analysis Flows HTML HTTP IT Math Organization Planning Problem-solving Process Builder Project Management SAFe Salesforce Scrum Technical Support

Experience

5 years

Education

B.A. B.S. Business CIS CS EE Equivalent Math

Certifications

Project Management

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9