Salesforce Developer (Puerto Rico)

ICF’s Digital Modernization division is a rapidly growing, entrepreneurial, technology department, seeking a Salesforce Developer in Puerto Rico to support upcoming needs with our federal customers. You will be part of our team supporting an exciting opportunity at the Department of Veteran’s Affairs (VA). This opportunity is contingent on contract award and can be performed remotely. 

Our Digital Modernization division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

Responsibilities and Duties:

• Perform ongoing Salesforce administration (create accounts / profiles, defining fields, updating layouts, reports, dashboards etc.) and development.

• Monitor Salesforce.com usage for compliance & maintain security for Salesforce.com data.

• Implement App Exchange platforms.

• Providing support for hosted applications that includes monitoring logs, deployment support, and responding to questions.

• Developing administrative salesforce tools and functionality & troubleshooting platform related issues.

• Monitoring activity in Production and lower environments.

• Design, develop, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs.

• Manage the process of implementing improvements and new functionality in SFDC application. Deliver support and solutions for break/fix issues.

• Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues and creative solutions.

• Work closely with team members to research integration issues & develop new Salesforce.com prototypes & applications.

• Perform maintenance and troubleshooting of applications.

• Reviewing and Responding to Incident Tickets utilizing a ticket tracking tool and following up to completion.

• Facilitate continuous improvement within the environment & document best practices and operational procedures.

Required Skills: 

• 2+ years of Software development and implementation using Salesforce, preferably in a consulting environment.  

• 1+ year of experience with Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements.  

• 1+ year of experience supporting Salesforce.com configuration tasks such as field/page updates, workflows, automated approvals

• 1+ year of experience with database software, Platform as a Service solution (dept. of transportation)

• 1+ year of experience in tools and technologies, such as JIRA/Confluence, Github, and Bamboo/Jenkins,

• 1+ year of experience working with Agile methodologies and working across entire software development lifecycle including design, development, testing, implementation, deployment, maintenance.

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• Salesforce Administrator certification

• US …