Salesforce Business Analyst

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.   

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

The team

We are seeking a skilled and motivated Salesforce Business Analyst to join our dynamic team. The ideal candidate will have a strong understanding of Salesforce and be adept in analyzing business needs, designing solutions, and implementing enhancements to improve our Salesforce environment. This role requires proficiency in at least four of the following areas: Experience Cloud, Shield, Sales Cloud, Service Cloud, Copilot, DataCloud.

The role

• Requirement Gathering: Collaborate with stakeholders to gather and document business requirements for Salesforce initiatives.
• Solution Design: Develop and propose effective Salesforce solutions that align with business goals and objectives.
• Implementation: Configure and implement Salesforce features, ensuring seamless integration with existing systems.
• Testing: Conduct thorough testing of Salesforce solutions to ensure functionality and performance meet business needs.
• Provide training and support to end-users to maximize the effective use of Salesforce.
• Continuous Improvement: Identify opportunities for process improvement within the Salesforce environment and implement best practices.
• Documentation: Maintain comprehensive documentation of configurations, processes, and user guides.
• Troubleshoot and resolve issues related to Salesforce functionality and performance.

What you’ll bring

• Bachelor’s degree in Business, Information Technology, or a related field.
• 3+ years of experience as a Salesforce Business Analyst or related role.
• Proficiency in at least four of the following areas: Experience Cloud, Shield, Sales Cloud, Service Cloud, Copilot, DataCloud.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Preferred Qualifications
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst).
• Experience with Agile methodologies.
• Familiarity with project management tools and software.
• US Citizen and/or Greencard holder is required.

As required by the equal pay …