Salesforce Business Analyst

SFI is searching for a Salesforce Business Analyst to join our team to support a stable multi-year client program. This is a full-time position (with benefits) and is fully funded. The candidate will support business analyst activities for a maintaining and operating an enterprise Salesforce infrastructure and providing necessary maintenance and service desk support for Salesforce solutions.

• BS or BA in CS, CIS, EE, Math or equivalent technical studies.
• 5 years overall IT BA experience
• 3 years of experience in Salesforce development as a BA
• Deep understanding the Salesforce platform, including its architecture, data model, customization capabilities and integration points with other systems
• Familiarity with Salesforce automation tools like Process Builder, Flows, and Apex
• Strong written and verbal communication skills to interact with high-level federal officials
• Proactive problem solver with good planning and organization skills

Desired Skills & Qualifications (Not required)

• Experience working with grants management systems or the Salesforce Grants Management tool including its configuration, customization, and integration with other systems
• Experience working in an Agile or SAFe environment
• Federal Salesforce BA experience
• PMP Certification

Primary Responsibilities

The Salesforce Business Analyst responsibilities may include but are not limited to:

• Work with clients to understand needs and requirements.
• Conduct workshops and requirements gathering sessions.
• Support business process re-engineering efforts to configure the system to meet new client initiatives.
• Introduce and educate customers on best Salesforce and ITIL practices.
• Perform a gap analysis of current and desired processes and Salesforce OOB functionality
• Assess current state legacy processes.
• Provide analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
• Provide effective and comprehensive communication project-wide and engage across the team and project stakeholders.
• Coordinate and conduct working sessions to gather and document requirements.
• Work closely with developers to ensure all requirements are understood, documented, and tested.
• Develop a thorough understanding of the customer’s requirements and assist the project team in applying industry best practices and detailed knowledge of Salesforce to design an optimal solution.
• Assist the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement.
• Document workflows and results of business analysis.
• Write stories with acceptance criteria and functional tests, in accordance with agile best practice guidelines.

Summary of Major Job Functions

Non-technical activities:

• Act as a management consultant, advisor, and implementor for a dynamic client in a science-driven environment. Understanding the client’s business processes …