Salesforce Administrator - United States - Remote

About the Organization

ClimateWorks Foundation is a global organization committed to our mission: to end the climate crisis by amplifying the power of philanthropy. Since our founding in 2008, we have awarded over $1.3 billion in grants to more than 600 organizations advancing climate solutions around the world. We helped grow the field of climate philanthropy to where it stands today, establishing infrastructure, global networks, and momentum for continued growth. Through our Global Programs and Services, we equip philanthropy with global knowledge, networks, and solutions to drive climate progress.

·       Scaling solutions: Our collaborative Global Programs — focused on solution areas including carbon dioxide removal, cooling, industry, transportation, and more — produce results that are bending the greenhouse gas emissions curve. From the U.S. to Europe, China, Brazil, and beyond, we collaborate with a diverse community of funders, NGOs, and climate leaders to accelerate just and equitable climate solutions.

·       Guiding and supporting funders: Our Global Services provide funders with comprehensive resources to assess, build, evolve, and execute high-impact climate-giving strategies. Our Global Intelligence service equips funders and the climate community with climate insights to pinpoint opportunities for impact and philanthropic insights to help identify investment priorities. We facilitate Global Collaborations that enable funders to increase individual and collective impact. Our Global Grantmaking services enable funders to invest in climate solutions around the world. 

·       Fostering collaboration, exploration, and growth: Our collaborative approach and commitment to learning ensures that we continuously explore innovative ideas and emerging opportunities — all with the aim of scaling philanthropy-supported initiatives to help end the climate crisis.

As experts in climate science, public policy, economic and social analysis, and strategic philanthropy, ClimateWorks’ staff understands the multi-faceted challenges and opportunities of climate change. We are researchers, strategists, collaborators, and grantmakers who care passionately about our mission. For more information, please visit www.climateworks.org. 

Department Summary

The Information Systems & Technology Department (IS&T) serves as a key partner within the broader operations function at ClimateWorks, managing and optimizing the organization's use of technology and information to support key business objectives. The IS&T team owns the development and maintenance of the long-term roadmap for ClimateWorks’ broader systems architecture, including the ongoing development of system implementations, feature, and functionality enhancements. In addition, user support and help desk, risk management, cybersecurity, infrastructure management and network administration are core responsibilities of the IS&T department.

The Information Systems division within the IS&T Department also collaborates closely with the Global Intelligence Department to curate and maintain the systems and processes that are used to collect, store, analyze and share climate and philanthropic insight related data with internal staff and partners. The philanthropic insights function of the Global Intelligence service is one of many shared responsibilities between the Global Intelligence team and the Information Systems team in support of the Global Intelligence Service.

The Salesforce Administrator will report to the Associate Director, Information Systems to serve as the primary Salesforce Administrator for two key instances which include Salesforce Experience (Community), multiple platform integrations, and a data visualization integration. The successful candidate should have 5+ years working in complex organizations as the primary or lead Salesforce administrator. They should be a strategic thinker who is able to balance both short-term and long-term needs, drive best practices in all areas of Salesforce administration and governance, and implement development projects in a clearly communicated, diplomatic, and persistent manner.

Essential Tasks and Responsibilities  

Systems Administration and Development 

·       Manage user accounts, roles, profiles, permissions, and sharing rules

·       Own data management processes including mass export/import/update, de-duplication and record merging, field and functionality creation and management, and advanced report and dashboard development

·       Develop and maintain automations and flows

·       Research and implement solutions and 3rd party integrations needed for system enhancements

·       Work with existing integrated applications including: Workato, Pardot, Simpplr, Stova, Apsona, and Tableau

Project Management 

·       Prepare user stories, acceptance criteria, process flow diagrams, and other requirement documentation needed to communicate needs and scope

·       Effectively coordinate related workstreams internally and across various contractors

·       As the primary point of contact for the Salesforce ticketing queue, appropriately respond to user questions and requests for support, assign tickets to designated members of the IS&T Department, and identify, research, and solve technical problems

Systems Governance 

·       Proactively conduct system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

·       Manage roll-out of Salesforce.com releases, including identifying opportunities to adopt and roll out new features, rigorous testing of features impacting ClimateWorks’ Salesforce instances, and synthesize new features and impacts for the team

·       Maintain multiple sandboxes including regular refreshes (full, partial and development versions) and fully utilize back-up systems

·       Drive ClimateWorks’ development lifecycle to accurately deploy system changes (effort assessments, technical development, user testing, and data migration)

·       Create and manage technical documentation including process models, specifications, and diagrams for all Salesforce instances

·       Continually identify opportunities for process improvement, better user experience, adoption, and automation

Required Qualifications

·       At least 5 years of experience as a Salesforce Administrator (2+ years in the lightning development framework).

·       Current Salesforce Administrator certification is required.

·       Experience implementing large projects for a Salesforce instance.

·       Significant experience and understanding of Salesforce architecture and APIs.

·       Strong understanding of Salesforce functionality and features including Experience Cloud, Pardot, and Tableau integrations.

·       Adept in identifying relative level-of-effort required and associated complexities for technical projects to determine realistic approaches and roadmaps.

·       Meticulous attention to detail, strong organizational skills, and the ability to analyze complex data structures.

·       Experience and comfort working in a highly collaborative and deadline-driven professional environment.

·       Ability to work effectively and efficiently with minimal supervision, including working under pressure and managing shifting priorities.

·       Interest in climate change with a commitment to ClimateWorks’ mission and values, including a desire to understand the data itself and its strategic importance to organizational business processes.

·       A commitment to a diverse, inclusive, and equitable work environment.

·       A willingness to travel roughly 3 times per year for in-person collaboration if located outside the San Francisco Bay Area.

Preferred Qualifications

·       Advanced Salesforce Certifications:

o   Advanced Salesforce Administrator Certification (strongly preferred)

o   Salesforce Platform App Builder Certification

o   Salesforce Platform Developer 1 Certification

·       Experience with Visualforce development and familiarity with Apex code

·       Experience or familiarity with the following tools (or those with similar functionality): Workato, Apsona, Salesforce Optimizer, Copado, Tableau, Pardot (strongly preferred), Stova

·       Experience with non-profit operations and fundraising processes

Compensation

ClimateWorks offers an excellent benefits package and a competitive salary that is commensurate with experience (geographic differential applied based on location).

Salary Range (Bay Area / NYC): $108,000 - $115,000 annually

Salary Range (Other US): $100,000 to $108,000 annually

***ClimateWorks strives to create an equitable culture of transparency and fairness.

Location

ClimateWorks Foundation is based in the San Francisco Financial District. This position is classified as US Flexible. Exceptional candidates can work from the SF office or from other locations, geographic differential applied to compensation based on local cost of labor.

Commitment to Racial and Social Justice

At ClimateWorks Foundation, we are driven by our vision of creating a thriving planet for all living beings for generations to come. We aim to foster an inclusive workplace that values diverse lived experiences and emphasizes the voices of marginalized people — especially Black, Indigenous, and People of Color — who are most vulnerable to climate impacts, and whose voices, ideas, and leadership are crucial to winning the climate fight.

To ensure that we are making meaningful progress, we have made a set of diversity, equity, and inclusion commitments across all dimensions of our work to further our mission and realize our vision. For more information, please visit: Fostering Racial and Social Justice in Pursuit of our Mission

ClimateWorks Foundation is committed to building a staff that reflects the global community our mission serves. Candidates from underrepresented backgrounds are encouraged to apply.

Equal Employment Opportunity

Equal employment opportunity and having a diverse staff are fundamental principles at ClimateWorks Foundation and as such we are committed to creating a diverse and multi-cultural work environment. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race), ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.

ClimateWorks Foundation is committed to complying with all laws protecting qualified individuals with disabilities, as well as employees’ religious beliefs and practices. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment. ClimateWorks Foundation will provide a reasonable accommodation for any known physical or mental disability of a qualified individual and/or employees’ religious beliefs and practices, as required by law.

If you require an accommodation, please notify Human Resources. Once ClimateWorks Foundation is aware of the need for an accommodation, it will engage in an interactive process to identify possible accommodations.

Application Process

All qualified candidates are encouraged to apply as soon as possible. To be considered for this position, interested candidates must submit a resume and cover letter. This position will remain open until filled.

Employment at the ClimateWorks Foundation is at-will.

Benefits

ClimateWorks offers an excellent benefits package:

Healthcare Plans:

Multiple options available through Kaiser & UHC

• HMO - 100% coverage for employee and dependents
• POS - Employee pays difference beyond HMO coverage (3 out of 4 POS options are at 100% coverage for employee and dependents)
• Dental –100% coverage for employee and dependents
• Vision – 100% coverage for employee and dependents

Fertility Benefit

• Fertility care through Carrot Fertility. Access to on-demand doctor-approved content, pregnancy support, and virtual chats with medical, legal, and regulatory experts.

Disability Benefit (long and short-term)

Life Insurance (3x base salary up to $750k for employee only)

PTO

• 20 days (1st year)
• 25 days (2nd - 8th year)
• 30 days (9th year)

Holidays

• 11 Observed and 2 floating

401k Plan

• After 6 months of service, CWF automatically contributes 9% of gross earnings per pay period to retirement fund*
• After 6 months of service, CWF matches 100% of employee contributions up to a max of 6% of gross earnings per pay period*