Salesforce Administrator

Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Synergy’s core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code solutions, Emerging Technologies, Data analytics and Visualization, Information Assurance, and Business Process Re-Engineering.

Synergy offers its employees a generous portfolio of core and voluntary benefits including group medical, dental, and vision insurance, HSA, FSA, 401(k) with immediately vested company match, PTO/Sick Leave, 11 paid federal holidays, company paid life, short-term and long-term disability insurance, tuition and training reimbursement, fitness/wellness reimbursement, a referral bonus program, and life management programs.

At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that you will have dedicated career coaches available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven—if that sounds like you, Synergy has a position for you!

This position is designated as work-from-home.

Description:

• As a Salesforce Administrator, you should have excellent knowledge about Salesforce software and its functionalities.
• Prior work experience as a Salesforce Administrator or a similar role will be an added advantage for the candidate.
• You should possess good communication skills and the ability to manage time wisely.
• You should also have amazing organizational skills and exceptional multitasking abilities.   

Essential Functions & Duties:

• Creating and managing new profiles in the Salesforce software.
• Monitoring the access level of all the profiles in the software.
• Importing sales lead reports, contracts, and other important data.
• Maintaining and managing the sales cloud efficiently.
• Providing training sessions to the sales department if needed.
• Upgrading and configuring salesforce systems.
• Using deduplication tools to remove duplicate data from the software.
• Keeping an eye on the health of the databases. 
• Running the various tests on the databases as and when required. 
• Documenting all the reports and noting down any changes in the table. 
• Dealing with two-factor authorization and valid certifications. 
• Resolving problems as they arise in the Salesforce software. 
• Assisting in onboarding new employees to handle Salesforce.

Skills, Qualifications and Certifications of Best Candidates:

• Working experience as a Salesforce Administrator preferred 
• Professional certificate as a Salesforce Certified Administrator and Salesforce Certified Advanced Administrator will be mandatory. 
• Extensive knowledge of the various principle of data management. 
• Sound knowledge and understanding about salesforce software and its functionalities.
• Excellent oral and written communication skills.
• Experience in generating Salesforce reports.
• Ability to solve the problem promptly. 
• Excellent organizational and time management skills.

Required Certifications:

• Salesforce Administrator 

Citizenship or Work Authorization Required: 

• Ability to attain Federal Government Position of Trust
• Must be a US citizen 
• Must pass a background investigation 

Preferred Education & Experience: Commensurate experience in IT and in new and related older technology that directly relates to the required area of expertise.Compensation for roles at Synergy varies depending on a wide variety of factors including but not limited to the requirements of the role; education and certifications; knowledge, training, skills and abilities; level of experience; geographic location; and alignment with market data, law, and other business and organizational needs. As required by local law, the posted pay range represents the lowest to the highest pay that Synergy believes in good faith it might pay for this particular job, depending on the circumstances. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Compensation for roles at Synergy varies depending on a wide variety of factors including but not limited to the requirements of the role; education and certifications; knowledge, training, skills and abilities; level of experience; geographic location; and alignment with market data, law, and other business and organizational needs. As required by local law, the posted pay range represents the lowest to the highest pay that Synergy believes in good faith it might pay for this particular job, depending on the circumstances. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current pay range is: $85,000 – $115,000.

Synergy will accept applications for this role until November 18, 2024.

Essential Job Function Physical Requirements: The physical requirements of this position are critical in evaluating the qualifications and abilities of an applicant or employee. The physical efforts needed to perform the essential duties of this job 90% of the time are repetitive motions, grasping, holding, and finger dexterity of the hands, reading, writing, eye-hand coordination, color distinction, and full visual abilities, hearing, talking, sitting, and use of IT equipment, phones, and office machines.

To a reduced degree, <30% of the time, candidates may have to stand, walk, lift 0-30 pounds, push or pull objects, climb stairs, bend, squat, reach, drive a car, or work overtime.

Synergy is an equal opportunity employer, and does not discriminate against applicants for employment or its employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state and local law. Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including job selection, assignment, promotion, compensation, benefits, training, discipline and termination.

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