Salesforce Administrator

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1® is a publicly traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

As our Salesforce Administrator you will be responsible for the execution of day-to-day configuration, support, and maintenance of our Salesforce, as well as continuously improving the platform to enable growth. Every day you will work to support various internal users, communicate with those users, and perform day to day admin work within Salesforce. To thrive in this role you must have Salesforce experience and enjoy working directly with the end users (internal customers).

Your day-to-day role will include:

• Handle all basic administrative functions, including user maintenance, reports and dashboards, Flows, lead/opportunity pipeline management, case/service requests, bug and feature requests, testing and QA in sandbox, and other routine tasks.
• Assist in training new users and growing the Salesforce.com skill set across the organization.
• Support other team members on special projects as needed.
• Manage Salesforce.com data feeds and other conversions, consolidations, and integrations with platforms such as Pardot and ServiceNow.
• Work independently and collaborate with others to deliver effective solutions that meet business requirements.
• Develop efficient processes with a forward-thinking mind frame, utilizing best practices, native functionality and UX in mind
• Routinely test the stability and functionality of applications, recommending performance improvements where possible.
• Manage cases to troubleshoot and fix bugs, documenting solutions in the ticketing system.

Requirements:

• 5-7 years of experience as a Salesforce administrator.
• Salesforce Administrator Certification required
• Strong knowledge and experience with Salesforce administration, including app building, user provisioning, data management, including the ability to configure custom apps, objects, formula fields, flows, and user security (profiles, roles and sharing rules).
• Able to verbally communicate with internal customers (users) to understand and determine needs, changes, new builds, and enhancements.
• Design and implement new processes, facilitate user adoption, and maintain Salesforce instance with a forward-thinking approach.

For this US-based position, the base pay range is $59,282.00 - $110,424.03 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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