Sales Support Specialist, IMO Channel

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Job Summary

The Sales Support Specialist is responsible for supporting relationship management initiatives and responsibilities in the Independent Marketing Organization (IMO) distribution channel of Delaware Life Marketing, LLC. This position will support the promotion, sale and support of Delaware Life annuity products in the IMO Channel and will be responsible for various administrative, marketing and communication assignments. 

The Sales Support Specialist will use their knowledge of our New Business and Service processes, the annuity marketplace, and our product features to aid and educate IMO marketers and agents to create an ease of doing business with Delaware Life Insurance Company (DLIC). 

This individual will work closely with Internal Sales Account Specialists, National Account Managers, Delaware Life Marketing, and Operations to ensure that our intermediary customers’ needs are met.

• Proactive and Reactive Inbound & Outbound calls

• Managing IMO Sales Support mailbox email inquiries and requests

• Coordinating and assigning tasks via salesforce resulting from campaigns, inquiries and requests

• Maintaining current external contact lists and product sales associations to specific IMO employees (marketers)

• Research & problem resolution – work collaboratively with internal and external departments (including, but not limited to licensing, new business, commissions, operations and compliance) to resolve a wide range of requests.   

• Marketing materials, Product Illustration & sales kit request fulfillment

• Ongoing reporting & report development support

• Relationship Management – establish and grow relationships with IMO sales and back office / operations personnel.

• Account Management role and responsibilities anticipated to grow with experience

• Limited travel (<10%) may be required

Qualifications

• Bachelor’s Degree or equivalent experience required

• Strong oral & written communication skills

• 2+ years of relevant experience in the Annuity industry (Insurance Carrier or IMO distribution, product or operations experience preferred)

• Salesforce experience preferred

• Spreadsheet proficient (Microsoft Excel functions/formulas)

• FINRA Series 6 & 63 preferred (must be obtained within 6 months of start date)

Compensation

Our compensation reflects the cost of labor across several U.S. geographic markets. The total compensation for this position ranges from $65,000/year in our lowest geographic market up to $95,000/year in our highest geographic market.  Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. 

Benefits Highlights:  

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company’s Employee Assistance Program and other wellness initiatives.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.