Sales Support Coordinator

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

As a Sales Support Consultant on FICO’s Global Customer Assessment Support Team, you will play a critical role in supporting our sales efforts by assisting with customer risk and regulatory compliance inquiries and the sales organization with  Requests for Proposal (RFPs). You’ll work closely with various departments and subject matter experts to gather information, find the right people to answer complex questions, and ensure smooth coordination of meetings. If you thrive in a dynamic, customer-facing role that combines project management and collaboration, this is a great opportunity for you! - Hiring Manager

What You’ll Contribute

• RFP and Inquiry Support: Collaborate with the sales team to gather essential information for responding to RFPs and customer inquiries, ensuring timely and accurate documentation.

• Project Management & Coordination: Manage incoming customer assessment requests by reviewing for completeness, pre-qualifying based on relevant contracts, and tracking progress from start to finish.

• Meeting Coordination: Proactively identify the appropriate subject matter experts across departments and coordinate meetings to facilitate responses to customer assessmentsquestions and audits.

• Customer Assessments: Lead end-to-end customer assessment/audit projects, including scheduling, completing questionnaires, and managing documentation requests.

• Vendor Risk Audits: Support both remote and onsite third-party vendor risk assessments/audits as requested by FICO’s customers.

• Remediation Planning: Assist in addressing customer-reported findings/gaps, developing approved remediation plans, and driving these issues to closure.

• Stakeholder Communication: Provide regular status updates to customers and internal stakeholders, addressing any potential scheduling conflicts or risks to the project.

• Process Documentation: Contribute to the development and maintenance of team process documentation and assist in managing project-tracking reports.

• Sales Operations Support: Assist the Sales Support team with ad hoc reporting, analysis, presentations, and other operational tasks as needed.

What We’re Seeking

• RFP Expertise: Experience supporting RFP responses, ensuring the accuracy and timely delivery of required information.

• Meeting Coordination: Proven ability to identify the correct stakeholders within the organization to answer questions and coordinate cross-functional meetings.

• Project Management Skills: Ability to manage multiple concurrent projects, ensuring deadlines are met and deliverables are accurate.

• Customer Service Focus: Strong interpersonal skills, with the ability to build and maintain positive relationships with customers in a pre and post-sales setting.

• Collaboration Skills: A collaborative team player who can work across departments to solve problems and achieve goals.

• Detail-Oriented: Strong organizational skills with a keen attention to detail, ensuring the quality and accuracy of all deliverables.

• Problem-Solving: Excellent analytical and critical thinking skills to research and resolve customer issues effectively.

• Proactive & Adaptable: A self-motivated, proactive approach with the ability to prioritize tasks and respond quickly to customer needs.

• Technical Knowledge: Basic understanding of business operations, IT security, Salesforce.com, and compliance assessments preferred.

• Bilingual (Preferred): Proficiency in both English and Spanish is highly desirable.

• Attention to Detail: #your favorite organizational tool or content management tool on your resume.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $56,000 to $77,000 with this range reflecting differences in candidate knowledge, skills and experience.
   

#LI-AJ1

#LI-Remote ​

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy