Sales Ops Support Rep - C1GS

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Sales Operations Support Rep is responsible for managing back-office transactions to process sales orders.  Typical duties may include sales assistance, sales order processing, order tracking and ensuring the overall accuracy of the ordering process. The Sales Ops Support Rep provides customers with feedback regarding order status and escalates exceptions or excessive delays to their manager. The Sales Ops Support Rep may also assist in the resolution of customer issues ensuring total customer satisfaction.

Responsibilities

Essential Functions

• Provides order processing for all sales transactions
• Provides vendor specific advice to the sales force to resolve product or service requests regarding issues
• Ensures margin percentages are within acceptable ranges for products and services as stated by management as appropriate
• Demonstrates knowledge of a variety of the field’s concepts, practices, and procedures
• Uses extensive experience and judgment to plan and accomplish goals
• Assists Sales in receiving and processing orders directly from the customer
• Analyzes and determines where the order is to be placed and/or shipping method
• Maintains awareness as needed for customer environment relating to products, technology, licenses, vendors to obtain products, etc.
• Follows ISO 9001:2015 processes and procedures
• Communicates with customers, prospects and vendors regarding sales support as needed
• Provides data gathering and analysis assistance for the Sales and Management teams
• Follows up with customers to ensure complete customer satisfaction and minimize problems
• Collaborates with NAMs with collection efforts, solutions, pricing, etc. as required

Additional Specific Duties and Responsibilities

• Validates project revenue and assists with tracking monthly revenue and revenue projections
• Maintains and updates backlog on open orders
• Looks for process improvements and brings those ideas forward as appropriate

Qualifications

Required Qualifications

• High school diploma or GED
• Organized and detail-oriented
• Ability to work independently and exercise judgement and decision making
• Excellent customer service skills
• Proficient with all computer programs, including Word, Excel, Outlook, PowerPoint
• Previous experience with sales software such as CRM or ERP systems
• Excellent communication and organizational skills
• Ability to handle multiple demand, competing priorities and rapid change

Desired/Preferred Qualifications

• Associates or College degree
• Professional level proficiency level in Excel
• Experience with Oracle NetSuite ERP
• Three or more years of sales support experience, technology industry
• Previous business experience in a sales or telecommunications environment

Additional Information

C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)* HSA with + Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance* Legal/ID Theft Plans* TeleHealth Options* Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage* Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off

* On Demand Pay (Daily Pay)

Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm<http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm>

Pay Range

$50,000 - $65,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Notice of E-Verify Participationhttps://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>Right to Workhttps://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf<https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf>