Sales Operations Analyst

Who we are  

Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.

Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs. 

At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities. 

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role 

In this role, you will be responsible for the overall efficiency and effectiveness of the sales team. You will maintain the CRM system to ensure data accuracy, develop reports and dashboards to provide insights into sales performance and identify opportunities for process improvements. In addition, you will work across the Sales team to analyze and optimize sales processes, tools and systems, and provide insights to enhance sales performance.  

What you'll do 

• Gather and analyze data to find ways for sales teams to become more productive.  
• Develop, document and help deliver custom training programs and curriculum on sales tools, processes and systems. 
• Measure and evaluate training effectiveness. 
• Measure and evaluate adoption and utilization of sales tools (Salesforce, LinkedIn Navigator, Zoom Info, Outreach, etc.) 
• Assist with field training needs across sales tools and technology. 
• Develop metrics to measure sales program success, automate processes, and business development initiatives. 
• Build and maintain reports and dashboards using native Salesforce capabilities 
• Partner with account management, channel, partnerships, account management and implementation teams to assure smooth information sharing and accurate/consistent reporting. 

What we're looking for  

• Bachelor’s degree in related field  
• 5+ years of experience in a high-performance sales organization in sales, enablement, or learning and development.  
• A strong understanding of the sales environment, including sales content, tools, and training.  
• Ability to build internal relationships with sales, marketing, and solutions teams.  
• Excellent communication skills  
• Strong project management skills 
• Strong analytical skills and attention to detail 

Total Rewards 

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.  

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.  

Our benefits and perks programs include, but are not limited to:  

• Competitive medical, dental, and vision coverage  
• Competitive 401(k) Plan with a generous company match  
• Flexible Time Off/Paid Time Off, 12 paid holidays  
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance 
• Mental Health and Wellness benefits  

Location  

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.  

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!  

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.