Sales Operations Analyst

Job Description

SUMMARY: The Sales Operations Analyst provides operational support required by the Stride Learning Solutions Sales and Partner Success team with new sales and orders for clients. This person will be responsible for processing quotes, contracts, and orders in Salesforce. This role maintains accurate data, assists in quote/opportunity creation, and gathers all necessary information for order transactions. The Sales Operations Analyst will interact with several internal stakeholders from various teams, including contracts, billing, finance, sales, partner success and management. In this role, the Sales Operations Analyst works to continually increase their organizational knowledge and apply it to improve processes and deliver results.

ESSENTIAL FUNCTIONS:   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Responsible for understanding and managing the workflow process from quote to order, identify problem areas, and take initiative to resolve with minimal escalations
• Enforce internal operational and procedural compliance or seek approval from appropriate authority on special requests
• Manage the Orders queue and process requests, and follow up on outstanding issues through resolution
• Maintain data integrity of key accounts within applicable systems for day to day business
• Work directly with Sales and Partner Success representatives to assist with all order / product / delivery
• Maintain knowledge of current and past product offerings (new, in-line, and closeout products) and be able to provide accurate information on product status or estimated delivery schedule with the sales team or customer as requested
• Responsible for acting as a liaison with customer issues regarding orders by knowing who to contact for assistance or approval and follow through to ensure resolution and understand when to escalate for resolution;
• Organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner
• Adapt priorities to support business cycle needs
• Perform ad-hoc project work or data entry duties as needed

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS:   

• High School Diploma or GED AND
• One (1) year of Salesforce.com experience AND
• Two (2) years of Sales Operations experience OR
• Equivalent combination of education and experience

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS: 

• Microsoft Office (Outlook, Word, Excel); Web proficiency; Salesforce.com proficiency
• Excellent analytical and problem-solving skills
• Solutions oriented with strong follow-up
• Extremely organized, self-starting, detail-oriented, and ability to manage multiple projects simultaneously
• Strong organizational and time management skills
• Excellent interpersonal, written, and verbal communication skills
• Resilient and accountable with ability to work independently
• Ability to work collaboratively as a team player across the organization on complex issues
• Ability to clear required background check

DESIRED QUALIFICATIONS:  

• Bachelor’s Degree(s) AND
• Stride Learning Solutions experience
• Prior experience in online education

COMPENSATION & BENEFITS: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level.  Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections.  Offers will typically be in the bottom half of the range. 
 

We anticipate the salary range to be $45,516.75 to 98,156.40.  Eligible employees may receive a bonus.  This salary is not guaranteed, as an individual’s compensation can vary based on several factors.  These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. 

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a home-based position
  
   

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. 

Job Type

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.