Sales and Business Operations Specialist

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

Provides end-to-end customer support in the following areas: (1) contract and order management, (2) logistics and solution delivery, and (3) billing and invoicing. Coordinates between relevant internal and external parties and ensures timely and accurate execution of sales (lead-to-order) and, especially, delivery (order-to-cash) processes. Executes global standards and practices at the local level.

• Provides proactive Sales support services, including providing order status to Sales and acting as a liaison between Sales and the other delivery functions within the company.
• Processes sales orders and supplier documentation - including order coding and hardware / solution configurations, within the company systems.
• Obtaining necessary approvals and agreements.
• Progressing orders to ensure timely delivery and preparing billing and invoice documentation.
• Monitors orders to ensure timely delivery and effective internal - external communication.
• Follow up with internal teams to ensure activities are being performed as it relates to customer orders.
• Gathers data and information to assist with sales forecast preparation and revenue / margin reporting.
• Responds to customer sales correspondence and information requests, providing background information and distributing to relevant teams / team members.
• Maintains and updates core data in the relevant financial database with high quality.
• Works collaboratively with team members and colleagues, delivering on assigned tasks and projects

Required Qualifications

• College Degree or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience 
• Conceptual knowledge of order management processes, ideally gained in a Retail or Banking product environment.
• Advanced Excel skills

Preferred Qualifications

• Experience of working with data, driving analytics and reporting.
• Able to demonstrate attention to detail, produce high quality work and deliver to timelines.
• Demonstrated relationship building skills.
• Excellent customer service with both internal and external customers
• Experience using Oracle, or similar ERP system and Sales Force
• Fluent in Spanish in a business environment preferred
• Understanding financial concepts, i.e., revenue recognition, billing, order-to-cash, working capital, etc.
• Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams

Salary Range: $60,000 to $82,000. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies, geographic location, internal equity, and relevant experience.

Benefits

• Health, Dental, and Vision Insurance 
• Life Insurance 
• Critical illness, Accident, and Hospital Indemnity Insurance 
• 401(k) Savings Plan 
• Health Savings Account 
• Leave of Absence Benefits 
• Paid Time Off 

The application window is expected to close April 14th, 2025.

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Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations