Rx Fulfillment Coordinator - USA - TX - Remote

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

The Opportunity

The RX Fulfillment Coordinator plays an integral part in ensuring superior care of patients treated through Teladoc.  The RX Fulfillment Coordinator will apply professional knowledge in processing prescriptions ordered by Teladoc providers (either via telephone or electronically), support Teladoc providers as dictated by established policies and guidelines, and provide member support by phone or electronic messages.

Shift will be 2-10:30pm CST, Friday, Saturday, Sunday and two weekdays that will be determined.

Responsibilities

• Deliver exceptional service to members, providers, and pharmacies, representing Teladoc in a professional and courteous manner through a variety of communication channels including incoming and outgoing calls and emails.
• Apply professional knowledge to ensure prescriptions are processed accurately and in a timely manner under supervision of prescriber and supervisor in a call-center environment.
• Provide direct support to Teladoc providers as needed
• Receive escalated calls from patients or providers and de-escalate these calls to a reasonable outcome for all parties.
• Initiate and submit prior-authorization requests on-line to health insurance carriers.
• Manage daily task list to meet department performance metric goals.
• Maintain detailed and accurate case documentation in admin system, including description of issue and resolution.
• Maintain confidentiality of issues and adheres to all applicable regulations, including HIPAA.
• Other duties, as assigned.

Candidate Profile

• High school diploma required
• Active Pharmacy Technician (National) Certification, Medical Assistant Certification, or …