Runner Experience National Account Specialist

Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success: · Runner First We act in the best interest of the runner · Word is Bond We do what we say we’ll do · Champion Heart We give our all in everything we do · There is no “I” in RunWe stay generous with our humanity · Keep MovingWe find ways to move every day, because joy is kinetic! We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.   
Your Job:
The Runner Experience (REx) Team is the Brooks service organization and is second to none. As a member of the REx Team, you will be obsessed with creating connections with runners and ensuring that all our customers -internal and external, business and consumer - have what they need to run their path to a better self. As the Runner Experience National Account Specialist, you will be responsible for providing industry-leading customer service to Brooks national accounts by managing customer support and operational issues throughout the entire order management process. You will work with sales management, sales reps, and retail customers regularly to ensure the needs of our national accounts are not just met but exceeded! By building relationships within your account base, you will help our sales team and retail partners achieve success in our shared mission – helping more runners on their path to a better self with the best gear in the industry.

Responsibilities:

• Communicate with internal and external customers via email, phone, and other communication channels, providing timely responses to inquiries and building relationships
• Complete all facets of order management, including placing new orders, reviewing inbound EDI orders, revising existing orders, processing returns and credits, providing updates and other tasks – all with a focus on timely and accurate execution
• Ensure communication flows smoothly between national accounts, Credit, IT, DC, Logistics, Retail Analytics, and Sales management and troubleshoot …