RPA + Automation Engineer

Why clients love us:  

We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts!  

The value you bring: 

The RPA and Automation Engineer will play a pivotal role in transforming our business operations by identifying, developing, and implementing automation solutions that drive efficiency, reduce manual efforts, and optimize processes across the organization. This position will leverage cutting-edge technologies like Robotic Process Automation (RPA), Power Automate, Azure OpenAI, and Microsoft Chatbots to streamline workflows, enhance decision-making, and deliver impactful results. With a focus on API integrations and ConnectWise optimization, the RPA and Automation Engineer will help us improve service delivery, increase productivity, and enable scalable growth. 

What you’ll do: 

• Design,  develop, and implement automated workflows and solutions using RPA  tools. 
• Collaborate  with stakeholders to identify opportunities for process automation and  optimization. 
• Integrate  various systems and platforms by creating custom API integrations  using REST APIs and JSON. 
• Utilize  Azure OpenAI services to build intelligent automation solutions and  chatbots. 
• Develop  and maintain Microsoft Chatbots, Copilot solutions using Microsoft  Copilot Studio. 
• Support  and enhance ConnectWise integrations for automated workflows, ensuring a seamless connection between systems. 
• Test  and troubleshoot automation solutions to ensure scalability and  reliability. 
• Maintain  documentation for all automated processes, including workflows, integrations, and scripts. 
• Monitor  and analyze the performance of automation solutions, identifying areas for improvement and optimization. 
• Stay  up to date with new automation technologies, trends, and best practices to  continually enhance the organization’s automation strategy. 

What makes you a fit: 

• Bachelor’s  degree in Computer Science, Information Technology, or a related field  (or equivalent experience). 
• Proven experience with RPA technologies (Power Automate, UiPath,  Automation Anywhere, etc.). 
• Strong proficiency in Azure OpenAI, Microsoft Chatbots (Copilot  Studio), PowerApps and ChatGPT. 
• Experience  in API development and integration using REST and JSON. 
• In-depth  knowledge of ConnectWise and its API capabilities. 
• MSP  experience is a must, with a deep understanding of the unique  requirements and challenges in a managed services environment. 
• Ability to work collaboratively with cross-functional teams and communicate technical concepts to non-technical stakeholders. 
• Strong  problem-solving skills and attention to detail. 

Preferred Skills: 

• Certification in RPA tools or Microsoft Power Platform is a plus. 
• Experience  in scripting languages (Python, JavaScript, PowerShell) for automation is  an advantage. 
• Familiarity with ITSM and automation in managed service provider (MSP) environments. 

Work Location/Remote Status: This position is eligible for remote work, within a state where Managed Solution has payroll operations. Employees will work from a home office within an assigned state. Your presence at our company headquarters in San Diego, CA; at meetings/conferences/off-site events; at client locations; or elsewhere, may be required on occasion. 

Compensation & Benefits* 

Base Wage Range: $90,000 to $115,000 per year 

*Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Candidates should note that it is not typical for new hires to enter a position at the highest end of a position’s pay range. Wages are paid as earned and in accordance with Company policies.  

Additional Perks: 

• PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years  3+  
• 40  hours of Sick Time per calendar year 
• 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% n contributions, starting after 90 days  
• Holidays – Managed Solution celebrates 7 paid holidays each year  
• Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!  
• Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the  base plan + 15% of dependent costs on the base plan (Optional Flexible  Spending Account for eligible Health Care or Dependent Care costs)  
• Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7  
• $100K Life/AD&D policy provided for all employees, free of charge!  
• Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!  
• $80/Month Cell Phone + Internet Reimbursement  

*All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Some programs may differ based on eligibility/availability/regulations in an employee's home state or locale. 

Why our employees love working here:  

We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive.  

As we grow, we are anchored and driven by our Core Values: I <3 IT!  

• Integrity – We demonstrate consistent, trustworthy behavior. We are honest with  everyone, take ownership (even in the face of failure), and do the right  thing... even when no one is looking.  
• Heart – We show genuine care for our community, our customers, and our culture.  We believe people are at the heart of IT! We are authentic, inclusive, and  take time to celebrate and enjoy one another's company.  
• Innovation – We cultivate a diverse work environment and forward-thinking business by  supporting an open exchange of ideas, driven by creativity and  collaboration. We're dedicated to consistently delivering excellence  through a ‘yes- to- what’s-next’ attitude.  
• Teamwork– We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success.  

Inclusion & Equal opportunity employment:  

We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation.  

At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. 

Application Information and Hiring Timeline:  

The initial application window will be through 10/18/2024. If this posting remains open beyond that date, Managed Solution may have extended the application window or may be collecting resumes for potential future openings. If you have questions regarding the status of this posting, please contact careers@managedsolution.com. If you have applied previously to roles with our team but have not been selected, feel free to reapply if you remain qualified, eligible, and interested in the position outlined above. 

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