Rostering Solutions Engineer

At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person!

The Rostering Solutions Engineer will be responsible for working with state agencies and assigned accounts to find creative rostering solutions that meet their specific needs.  They will partner with Curriculum Associate's internal teams to ensure all contractual reporting components are available via rostering by completing cyclical data reviews.  They will support the pre-sales process by presenting i-Ready’s rostering options to potential customers as needed.  They will utilize their rostering expertise to support districts across the country, and respond to district level RFPs and Technical Questionnaires.  Utilizing the feedback they receive from these different avenues; they will advocate for enhancements with the i-Ready product teams.

The impact you'll have:

Project manage rostering needs for identified strategic accounts and act as the rostering liaison for state educational agencies. Keep up to date with Automated Rostering features and updates to be able to provide creative and sustainable solutions for states and districts. Manage documentation on state nuances and requirements in relation to rostering, as well as create customer-facing rostering documentation and collateral upon request. Complete data analyses to ensure rostering data requirements are set for districts under contract, and work with them when there is missing information. Collaborate with the Sales Engineering team to develop a comprehensive technical approach to ensure the health and stability of district implementations. Serve as rostering consultant on pre-sales calls as needed. Craft responses to district RFPs and technical questionnaires. Advocate for i-Ready Product and Automated Rostering enhancements on behalf of the greater Provisioning Data Services Team. Mentor new members of the team to ensure a smooth onboarding process.  Assist in training new members of the team ensure consistent delivery of services and support.

Note: The essential duties are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties.  Specific responsibilities and assignments will be provided by the incumbent’s manager.

Who we are looking for?

• Excellent customer service skills 

• Strong listening and communication skills (verbal and written) 

• A keen attention to detail and excellent time management skills 

• Self-motivated, organized, and disciplined professional with the ability to multitask based on deadlines 

• A team player who is excited to work productively and cooperatively with a wide range of people and disciplines 

• Capable of explaining basic technical rostering setup processes to a non-technical audience 

• Strong problem-solving capabilities and ability to develop creative solutions in a dynamic, high-volume environment 

• Demonstrate integrity, ethical standards, and a professional demeanor 

• Able to handle ambiguity and favorably navigate through stressful situations and pressing deadlines. 

• Adept at proactively identifying incremental improvements to implementation initiatives, processes, and procedures to maximize efficiency and productivity 

• Able to serve as an escalation point for junior members of the team to provide creative solutions to complex issues. 

• Ability to provide sound technical advice on how to best diagnose and solve customer issues 

• Able to work independently, with minimal direction and collaboratively, in a team environment  

• Able to facilitate projects, meetings, and trainings that cater to varying skill levels that are inclusive to the entire group 

Minimum qualifications:

• Bachelors Degree

• 2 years experience managing technical customer relationships

• Experience managing long and short term projects

• Strong knowledge of data integration methods; previous knowledge of Clever, Classlink, and OneRoster integrations.

A plus but not required:

•  Bachelor's Degree

• 3 years' experience managing technical customer relationships

• Experience managing long and short-term projects

• Strong knowledge of data integration methods; previous knowledge of Clever, Classlink, and OneRoster integrations.

Travel: Up to 8%

Physical Demands: Typical office environment

Pay Range: This role’s range is $51,250 - 84,250. The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets. At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case. The Company recognizes that minimum wage varies by location and will ensure all compensation decisions comply with applicable state and local laws.

Benefits: Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company’s 401k plan and receive an employer match. Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits.