RMS System Manager
Nevada, US Offsite
Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department Overview
The VSS Field Support team is dedicated to supporting public safety agencies worldwide. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. Join our collaborative team to administer a wide range of public safety software products, making a direct impact on community safety. Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector. Together, we can empower agencies to respond effectively and safeguard communities.
Job Description
**THIS IS AN ON-SITE POSITION WORKING with the LAS VEGAS METRO PD**
Responsibilities of the CAD/RMS System Manager include but are not limited to:
Provides tailored technical customer operations support
Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
Executes customer operations policies and procedures
Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
Initiates problem solving action and follows through to resolution
Performs root-case analysis of problems to formulate and recommend improved alternative operations
Leads process improvement initiatives
Qualifications:
Minimum of a high school diploma or equivalent required, Bachelor's degree preferred
3+ years of IT or public safety experience
3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users.
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
Excellent verbal and written communication skills.
Comfortable working …
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Background check required High security area High security areas Legal authorization to work in the U.S. indefinitely is required None Offsite On-site position
Benefits/PerksCutting-edge technology exposure Employee Stock Purchase Employee stock purchase plan Generous paid time off Generous Paid Time Off Packages Impact on community safety Incentive bonus Incentive Bonus Plans Paid holidays Paid Parental & Family Leave Paid Time Off Paid Time Off Packages Professional growth Stock Purchase Plan Vision Benefits
Tasks- Build customer relationships
- Develop operational strategies
- Lead process improvement initiatives
- Maintenance
- Perform root cause analysis
- Problem solving
- Provide technical support
Access Control AI CAD Communication Computer Science Engineering Hardware IT MCSA MCSE Microsoft Microsoft SQL Server Microsoft Windows Server Mobile Networking Networks ODBC Ops Manager Process Improvement Public safety Public Safety Applications RMS SCOM Security Software Software Solutions SQL System Maintenance Verbal and written communication Video Security Windows
Experience3 years
EducationBachelor's Bachelor's degree Communications Computer Computer Science Diploma Engineering High school diploma
Certifications TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9