Risk Analyst (REMOTE)

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

Join our XplorPay vertical as a Risk Analyst to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Director of Risk, you will help us with the daily monitoring of merchant processing activity, as well as, conducting investigations of suspicious merchant activity that may be related to merchant(s) processing outside of or not as approved parameters. The Risk Analyst is responsible for evaluating patterns in merchant processing activity and researching against internal and external information sources that help in evaluating and identifying potentially suspicious merchant or card holder issues.

Some of the other responsibilities include:

• Review system and department generated reporting that support in identifying potential processing issues to help mitigate potential company losses.
• Answering incoming and making outgoing calls to customer base in a professional courteous manner; log and notate customer interaction; follow-up on customer inquiries and research; review faxed and emailed request and inquiries.
• Read and interpret business and financial documents.
• Analyze merchant account activity alerts generated by automated monitoring systems in order to identify suspicious transaction or processing issues
• Verbal or written communication with merchants and issuing banks necessary to make notifications or gather information to manage appropriate action to resolve an issue 
• Complete assigned unit duties that include reporting, reviewing or process to take action
• Ability to multi-task, handle escalated calls and negotiate a resolution; recommend process improvements and work on special projects. 
• Work with multiple computer systems while on the phone with merchants or during investigation
• Handle and …