Revenue Operations Knowledge Manager

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

More about you:

This job is for someone who thinks bigger than traditional documentation. You can explain complex features and communicate value in a compelling, clear, and effective way. You gather feedback on content from internal teams through open communication and interviews, and you make quick and effective updates to reduce confusion and friction. You're quick on your toes and always looking to improve or perfect your work. You collaborate proactively with other content creators across the organization, and you’re committed to improving upon the larger knowledge ecosystem at Atlassian. You understand the business, are able to execute with a sense of urgency and communicate well with necessary stakeholders. You have a keen eye for detail and the ability to manage multiple projects independently. You have the right level of sensitivity to issues that should be revisited on a team and company level, and you’re able to share your feedback and recommendations with leadership in a compelling and strategic way. 

On your first day, we will expect you to:

• Have some familiarity with Atlassian and our products

• Have basic knowledge of industry standards and best practices for documentation, especially process and policy content

• Have foundational knowledge in marketing and communications

• Be a clear, precise, and engaging communicator

• Be able to respectfully cut through the noise by asking thoughtful questions that drive knowledge-sharing conversations

• Have a hands on can-do attitude, and a genuine curiosity that drives your endless quest for knowledge

• Enjoy being creative with your design and content (Funny GIF knowledge is a plus)

In this role your main responsibilities include:

• Transforming complex concepts into easy-to-follow policy and process documentation for Atlassians in the Revenue organization

• Proactively seeking out opportunities to improve upon content and knowledge sharing processes

• Leading routine content audits to maintain the accuracy and integrity of our content

• Working closely with your stakeholder audience to understand their processes and perspectives to better meet their content needs

• Staying up-to-date on internal processes and policies to make proactive updates when changes are needed

• Leading the Knowledge Management charge on projects that affect your audience, working closely with project team members on content deliverables

• Collaborating with the rest of the Knowledge Management team to constantly improve our content, processes, and ways of working

• Considering the wider impacts of your work on other audiences, such as partners and customers

• Maintaining strong connections with Marketing, Enablement, Comms, and other Atlassian teams to facilitate a smooth flow of knowledge

• Evangelizing the work of Knowledge Management acting as the face of KM to your audiences

Qualifications

Skills:

• Excellent writing, communication, and interpersonal skills

• Native language proficiency in English

• Great eye for detail (grammar, formatting, spelling, visuals)

• Ability to execute with urgency and work well in a fast-paced environment

• Ability to work independently, prioritize tasks and manage backlog of changes needed in documentation

• Strong relationship-building skills

• Skilled with established methods for working with subject matter experts to target and refine process and policy documentation

• Ability to communicate abstract or technical information to both technical and non-technical audiences

• Ability to work within pre-defined templates and style guidelines

• Ability to independently scope and run multiple, concurrent projects

• Experience with editorial workflows and best practices

• Experience with content management and learning management tools and applications

About the Team

The Revenue Operations Knowledge Management team is a growing team of knowledge managers with expertise in all things Atlassian and a passion for learning and continuous improvement. The team owns an internal knowledge base, purchasing-related content on our Partner Portal, a marketing content repository, and purchasing-related customer-facing content. Our primary focus is on process and policy information that’s used to perform day-to-day job functions.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $130,700 - $174,200

Zone B: $117,600 - $156,800

Zone C: $108,500 - $144,600

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.