Revenue Operations Knowledge Manager

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

More about you:

This job is for someone who thinks bigger than traditional documentation. You can explain complex features and communicate value in a compelling, clear, and effective way. You gather feedback on content from internal teams through open communication and interviews, and you make quick and effective updates to reduce confusion and friction. You're quick on your toes and always looking to improve or perfect your work. You collaborate proactively with other content creators across the organization, and you’re committed to improving upon the larger knowledge ecosystem at Atlassian. You understand the business, are able to execute with a sense of urgency and communicate well with necessary stakeholders. You have a keen eye for detail and the ability to manage multiple projects independently. You have the right level of sensitivity to issues that should be revisited on a team and company level, and you’re able to share your feedback and recommendations with leadership in a compelling and strategic way. 

On your first day, we will expect you to:

• Have some familiarity with Atlassian and our products

• Have basic knowledge of industry standards and best practices for documentation, especially process and policy content

• Have foundational knowledge in marketing and communications

• Be a clear, precise, and engaging communicator

• Be able to respectfully cut through the noise by asking thoughtful questions that drive knowledge-sharing conversations

• Have a hands on can-do attitude, and a genuine curiosity that drives your endless quest for knowledge

• Enjoy being creative with your design and content (Funny GIF knowledge is a plus)

In this role your main responsibilities include:

• Transforming complex concepts into easy-to-follow policy and process documentation for Atlassians in the Revenue organization

• Proactively seeking out opportunities to improve upon content and knowledge sharing processes

• Leading routine content audits to maintain the accuracy and integrity of our content

• Working closely with your stakeholder audience to understand their processes and perspectives to better meet their content needs

• Staying up-to-date on internal processes and policies to make proactive updates when changes are needed

• Leading …