Revenue Cycle Supervisor

Panorama Orthopedics & Spine Center has been a trusted provider of orthopedic care in metro Denver for more than 70 years. Though we have grown over time, our values have remained the same. Our group of more than 40 orthopedic surgeons is one of the largest orthopedic groups in the United States. Here we are committed to quality, teamwork, and accountability.
 

Panorama provides a competitive total compensation package, including a full benefits package and a Profit-Sharing plan.  Beyond compensation, we provide an environment where you will find yourself surrounded by great people dedicated to helping patients and supporting each other.  We make a difference in the lives of others by helping them Do More and Feel Better. 

Panorama Orthopedics & Spine Center is seeking a Revenue Cycle Supervisor in partnership with our Revenue Cycle Manager(s) to supervise daily operations, ensure employees and processes are in place to meet patient needs, and best business practices for ultimate financial outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

As a key member of the Revenue Cycle team, the Revenue Cycle Supervisor:

· Oversee and supervisor daily functions of the Patient Billing call queue, patient bad debt collections and pre-procedure collections.

· Monitor, track and report daily departmental productivity metrics; implement action plans when needed.

· Effectively collaborate and communicate with RCM colleagues, executive leadership, and physicians to develop cross-functional relationships.

· Develop, implement, and optimize workflows to improve operational efficiency, employee experience and patient satisfaction by leveraging technology and process improvements.

· Ability to identify root cause analysis and problem solve.

· Oversee the Billing call queue agents (call center environment), ensure efficient operations, high-quality patient experience, adhere to compliance laws while also managing performance goals/improvements.

· Oversee the handling of patient billing grievances, ensure timely and effective resolution while maintaining high standards of patient experience, compliance and best business practices.

· Oversee and manage the bad debt collection process, ensuring efficient and compliant handling of overdue accounts, while also managing collections specialist(s), setting performance goals and developing strategies to improve recovery rates.

· Oversee pre-procedure estimation process, coach pre-collection specialist(s) to develop accurate cost estimates with the knowledge of patient eligibility benefits and coverage.

· Effectively perform weekly department meetings to set expectations, goals and review department issues for prompt/effective resolution.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

· Additional duties as assigned

· Minimum 5 years’ experience in full cycle revenue. (physician practice preferred).

· Minimum 3 years’ experience in a leadership role.

· Call center experience preferred.

· Epic experience preferred.

Pay Information: $52k to $72k/annually, based on experience.