Revenue Cycle Supervisor, Customer Service and Collections (REMOTE)

Title: Revenue Cycle Supervisor, Customer Service and Collections (REMOTE)  

Location: Midtown  

Org Unit: Self Pay Collection 1 

Work Days:  

Weekly Hours: 35.00 

Exemption Status: Exempt

Salary Range: $82,800.00 - $90,300.00  

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices 

Position Summary

Plans, directs and evaluates the customer service and call center operations of the department to help improve cash collections, days-in-accounts receivable and net collection rates for the centrally managed practices of the institution

Job Responsibilities

• Ensures that all patient billing related inquiries are resolved accurately and promptly.
• Generates reports for analysis.
• As needed, assists with the development and implementation of revenue cycle strategies and workflows that will enhance cash collections, expedite account resolution and streamline billing processes.
• Reconciles revenue cycle matters such as past due accounts and invoices; reviews aging balances and takes appropriate actions to resolve unpaid receivables.
• May develop, maintain and/or disseminate departmental or functional specific policies and procedures. May also be responsible for maintaining a departmental standard operating procedures (SOP) manual if available.
• Attends workshops, seminars and/or conferences to keep abreast of standards and best practices within the field. Disseminates information to colleagues and/or staff as appropriate.
• Provides direction to and training of staff on functional specific tasks, applications, concepts, policies and/or procedures.
• Identifies trends in revenue cycle activities, including payments, denials, billing, coding and/or documentation errors. Recommends actions plans to address deficiencies. Monitors implementation of corrective action plans.
• Establishes operational benchmarks, metrics and productivity standards to streamline workflows and and identify improvement opportunities.
• Serves a subject matter expert in the use of the telephone system application. Assists staff in navigating the system, troubleshooting issues and improving efficiency.
• Utilizes financial reports to develop action plans aimed at maintaining or improving financial and/or operational performance.
• Performs other related duties as assigned.

Education

• Bachelor's Degree in related field

Experience

Knowledge, Skills and Abilities

• Experience with the supervision of staff, within a multi-specialty physician billing office, preferably in a large academic medical center.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future …