Retirement Operations Implementation Specialist I

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES:  Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:
The Retirement Operations Implementation Specialist I is responsible for coordinating and handling the setup of new plans and investing transferred assets. They will maintain retirement and recordkeeping knowledge, ensure timelines are followed and effectively communicated, plans are setup accurately on all systems, special administrative needs are identified and outlined, and plans are successfully transitioned to the permanent servicing teams. The Retirement Operations Implementation Specialist I will maintain a client focus to deliver a superior internal and external client experience.

WHAT YOU'LL BE DOING:

• Responsible for accurate and timely plan and investments set-up on the recordkeeping system.
• Work with team members to obtain plan detail in order toto import and reconcile conversion data accurately and timely.
• Responsible for review of work to ensure plan conversion is accurately implemented.
• Responsible for appropriate escalation of conversion related issues and/or concerns.
• Ensure employer reports and participant statements are accurate and delivered timely after completion of plan conversion.
• Recognize and communicate special plan needs to permanent service team to ensure successful transition of the plan.
• Understand how the recordkeeping and ancillary systems operate and report information to effectively setup and transition new plans.
• Build subject matter expertise on retirement system processes and regulations.

WHAT YOU SHOULD HAVE:

• Bachelor’s degree in Accounting, Finance, Business, or equivalent related work experience.
• One or more years of experience in basic defined contribution plan administration or daily-defined contribution plan implementation.
• Familiarity with retirement and recordkeeping systems and recordkeeping operational functions.
• Demonstrated ability to collaborate with employees and customers.
• Ability to effectively interact with …