Retention Marketing Manager, 12 Month Fixed Term

We’re looking for an experienced marketeer who is a confident communicator with excellent skills in marketing, analytics and problem solving - essential to delivering our core metrics. You’ll plan and implement retention marketing roadmaps ensuring continual improvement through a test and learn approach, and applying best practice. 

What you'll be doing...

Reporting to the Head of Retention, you’ll be responsible for driving yield and revenue, and improving lifetime value across our digital and print subscriber base. Delivering retention and engagement marketing initiatives to reduce churn and win back customers. You’ll be experienced in retention analytics and be confident in presenting results and recommendations to key stakeholders at all levels.

Above all, you will be customer centric and will always deliver a first class customer experience, whilst also reviewing how we can reduce costs and maximise our retention budget to support LTV across the business.

Experience that will put you ahead of the curve...

• At least 4 years experience in retention or CRM marketing, ideally from a subscriptions background
• Experience with managing multi-channel marketing campaigns including email
• Knowledge of CRM/CDP Platforms and automated digital journeys
• Experience using Google Workspace apps and collaboration tools
• Knowledge of the latest opportunities and trends within retention marketing 
• Have a creative approach to managing solutions from start to finish and not afraid to push boundaries

What's in it for you…

The expected range for this role is £29,000 - £37,750

This is a Hybrid role from our Bath Office, working three days from the office, two from home, or the option to work remotely if you're not located in or around Bath.

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

… Plus more great perks based on your location

Internal job family level P5

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it. 

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

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