Retailer On-Site Program Account Manager

 

Retailer On-Site Program Account Manager – Retailer's Office in NYC and Remote Working

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Retailer On-Site Program Account Manager to join our Softlines team in the Retailer's office in NYC and remote working. This is a fantastic opportunity to grow a versatile career.

Intertek's Softlines Testing services enable retailers, brands and manufacturers of textiles, apparel, fashion accessories, footwear and home textiles to ensure the safety and quality of their products. Intertek performs softlines testing on items ranging from fabric samples to finished products, including apparel and footwear for children and adults (pajamas, sweaters, jeans, outerwear) and home furnishings (bedding, curtains, furniture fabric, rugs). We help ensure our customers meet consumer demand for high quality, minimize reputational risk, reduce environmental impacts and protect the interests of retailers, brands, textile manufacturers and consumer safety. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The Retailer On-Site Program Account Manager is responsible for providing QA Testing, Inspection and Technical support to Retailer, by ensuring that day-to-day client requests, problems, issues and complaints are handled efficiently and professionally. Provide program administration and effective communication between Retailer and the Intertek Global Network at the site of the Retailer. Candidate requires textile product integrity experience. This position will travel at least 50% of the time to the Retailer's office in NYC. 

Shift/Schedule: The position is a full-time position working three days at the Retailer's office in New York City and the remaining days will be working remotely.  

Salary & Benefits Information

The base wage or salary range for this position is $70,000 - $74,000. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.  

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. 

What you’ll do:

• Responsible for effective communication and follow through between Retailer and Intertek.
• Monitor and work with Intertek offices worldwide to ensure that all Retailer Apparel testing needs, and procedures are met. 
• Ensure laboratories are performing testing in accordance with Retailer’ specified test methods and test protocols, including turn time requirements and reporting procedures.
• Continually monitor lab turn times and monitor test volume on Retailer programs. 
• Coordinate global correlation programs between Retailer and Intertek laboratories. Responsible for issue resolution on correlation issues as they arise.
• Assist Retailer managers in developing and updating specifications and procedures for new and existing products.   
• Keep current on all regulatory, safety, and quality performance requirements and communicate relevant information to Retailer. 
• Assist Retailer on projects and assignments, such as systems updates and product & material development procedures.  Assist in the training of Retailer’ employees on such documents.  Assist Retailer on technical and safety presentations when needed. 
• Coordinates and attends Retailer’ seasonal product line reviews and participates in product development meetings to identify potential issues and contribute technical recommendations as requested.
• Provides technical assistance to assist and resolving technical issues
• Track test/audit/inspection results as requested by Retailer including filing distribution, processing, and follow-up
• Maintaining and updating internal work instruction on a regular basis when client program updates are made. Informing and educating global lab teams with related updates.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties. 

Minimum Requirements & Qualifications:

• Knowledge of the production and quality aspects of fabric & apparel/ non-apparel.
• Knowledge of testing standards and functional textile and apparel
• Strong practical skills in textile and apparel testing/ hard lines testing, and data analysis (including physical and chemical properties testing, and physiological implication evaluation)
• Strong verbal and written communication skills
• Ability to work independently
• Ability to analyze problems, interpret information and identify solutions
• Proficiency in both written and spoken English 

Preferred Requirements & Qualifications:

• Minimum educational level: a recognized degree in Textiles and Clothing/Material Science/ Chemistry/Engineering or a related discipline
• Experience required: 2 or more years of relevant work experience

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life. Apply