Retail Auto Relationship Manager

About this role:

Wells Fargo is seeking a Retail Auto Relationship Manager within the Consumer Lending as part of the Wells Fargo Auto Sales. Wells Fargo Auto is seeking a Retail Auto Relationship Manager responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. Manage and grow the business and relationships through in-person interaction supporting the Bethesda, Maryland and Northern Virginia market areas, inclusive of: Bethesda, Maryland; Montgomery; Howard County; Falls Church; Alexandria; and Fair Fax. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer (change customer to consumer) generated complaints through the LOB or Enterprise complaints office. Consider moving the red above down to the Responsibility Include section below and consider changing (ie. Buybacks for consumer or dealer fraud, Title/Liens unperfected, and Negative reserve balances). Ensures processes within the market territory support corporate objectives. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
• Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships
• Establish and maintain dealer relationships
• Terminate non-performing dealers
• Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements
• Establish and maintain relationships with all levels of internal and external customers, and interface with all level of management, both internal and external partners

Required Qualifications:

• 2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous auto finance industry experience
• Previous experience with auto operations, sales, and/or credit
• Dealer services or auto finance risk experience
• Auto sales management and business development territory experience
• Client account relationship development and management experience
• Experience with Dealer Services systems and platforms
• Proficient experience with Salesforce
• Knowledge and understanding …