Resource Facilitator TBI - Western Region of ND

Salary/Position Classification

• $47,360 + dependent on experience; annual, Exempt.
• 40 hours per week
• 100% Remote Work Availability: Yes
• Must work from and be located in the Western Region of North Dakota.

Purpose of Position

The purpose of this position is to work directly with individuals with brain injury, community members, service providers and other key stakeholders for the purpose of improving the delivery of brain injury services, further improving patient outcomes. Responsible for providing outreach activities, educational and training opportunities, and service coordination for the western region of the state.

Position is located within the Center for Rural Health at the School of Medicine & Health Sciences.  Additional information about the department can be viewed at http://ruralheath.und.edu

The position is contractually funded by the North Dakota Department of Health & Human Services.

Duties & Responsibilities

• Provide coordination and delivery of resource facilitation services to individuals with brain injury or caregivers.
  • Review referrals to program and provide initial contact with individual/family.
  • Consult with the individual/family to identify concerns and needed/requested services and supports.
  • Guide individuals/family in identifying appropriate services and supports both formal and inform.
  • Guide individuals/family in resolving difficulties with agencies, access to services and/or service delivery.
  • Conduct ongoing assessment and update planning documents as needed.
  • Follow-up to ensure that the services and supports provided are appropriate, timely and meet identified goals and objectives.
  • Track data according to program reporting requirements and maintain program records. 
• Serve as the regional content specialist for brain injury and provide educational opportunities within the region.
  • Market the need for brain injury education and trainings.
  • Provide education and training to professionals, organizations, and other entities.
  • Serve as a consultant on brain injury issues for agencies and providers and provide technical assistance for providers.
  • Establish and maintain regional service provider networking opportunities. 
• Provide community outreach and program promotion.
  • Provide outreach so that area residents, community leaders, community organizations, churches, schools and businesses are aware of the services available.
  • Identify available regional resources and any gaps and barriers in services.
  • Establish and maintain working relationships with various facilities, organizations and agencies to facilitate, establish, and expand program referrals.
  • Serve as a supportive liaison for regional support groups.
  • Assist in the organization and hosting of community outreach and peer support events. 
• Assist with program development and support.
  • Provide program information for newsletter, conference and workshops, roundtables, or similar events.
  • Attend all program and staff meetings to ensure continuity among program staff.
  • Attend the annual conference and other professional development opportunities.
  • Assist with program development.
  • Compile any required periodic reporting as requested by Program Director.
  • Respond by phone, email, and in a professional manner.
  • Represent the program at meetings, conferences, seminars, and workshops as needed.
  • Assist with meeting registration, setup, and logistics.
  • Other related duties or special projects, as assigned. 

Required Competencies

• Knowledge of North Dakota social service, human services, or healthcare systems
• Ability to connect with individuals with resources, empower interested persons or organizations, and take on leadership roles
• Customer service skills
• Experience participating in large and small group meetings, in person and by video-conferencing
• Strong computer aptitude. Ability to troubleshoot IT issues
• Skills and ability using the internet and search engines
• Experience, skills, ability in organizing and tracking programmatic activities
• Strong problem-solving and decision-making skills
• Excellent interpersonal, verbal, and written communications skills
• Demonstrated organizational skills and ability to be self-directed
• High level of attention-to-detail and the ability to generate timely work products
• Ability to prioritize, multi-task, take initiative, and to collaborate effectively as part of a team
• Must be able to travel to national, regional, or local events/meetings
• On occasion work evenings or weekend hours

Minimum Requirements

• Bachelor’s degree in human services or behavioral health field of study. Prefer degree in Social Work, Psychology, Sociology, or related emphasis.
• Two years of direct human services work experience with persons with disabilities
• Experience with Microsoft Word, Excel, PowerPoint, Outlook
• Experience using videoconferencing platforms such as Zoom, WebEx (or similar)
• Successful completion of criminal history records check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.  This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Master’s degree
• Experience working with individuals with brain injury and their families
• Experience facilitating meetings and presenting
• Experience working with diverse groups of people

Licensure, registration, or certification as may be required by law.

To Apply

Please submit cover letter and resume.