Research Operations Manager

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

At BILL, we listen, learn, and lead—fostering collaboration and a drive for continuous growth. We’re committed to building a diverse and inclusive workplace that values each person’s unique skills and experiences. Even if you don’t meet every requirement, we’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

As a Research Operations Manager, you will sit on a centralized Product Research and Market Research team. You will be responsible for multiple democratized research programs including owning our knowledge management, maintaining our suite of research tools and overseeing lab spaces and equipment. In this role, you’ll collaborate closely with researchers, designers, product managers, marketers, and procurement to streamline workflows and strengthen customer understanding across the product development organization. You bring creativity to the operations aspects of a research team and deal with solving the “how”, freeing up your peers to focus on crafting the “what”.

• Manage day-to-day activities and activate new research programs that support the product and marketing organizations. Provide tooling and training materials to partners and monitoring utilization, providing recommendations for improvements. 
• Evolve and drive knowledge management systems including our Research Hub and research repository, ensuring things are up-to-date and accessible. Establish integrations with other tools to ensure customers insights are amplified throughout the product development process. 
• Oversee utilization, renewals, and migrations of existing tools and vendors. Manage budgets associated with suppliers. 
• Continuously examine, experiment, and measure improvements to our operations model …