Representative, Constituent Relations (Remote)

About Susan G. Komen

Susan G. Komen brings a 100% virtual working environment and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 30 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. and in more than 30 countries.  Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach and public policy initiatives in order to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others!  We take an ongoing approach to ensure open communication from all levels throughout the organization.  It’s encouraged to give and receive feedback to ensure two way accountability with a focus on continual improvement both personally and professionally!

What You'll Be Doing in the role of Representative, Constituent Relations

The Komen Service Center is an entry point for human interaction from the general public for questions and requests for assistance generated by Komen’s constituents (donors, event participants, volunteers, etc.).  Komen Service Center staff serve on the front lines, engaging with Komen’s constituents directly, and have the opportunity to make a constituent’s experience with Komen a great one.  The success of Komen as an organization is greatly impacted by the generosity and support of individuals that are passionate about Komen’s mission, and the Komen Service Center provides the perfect avenue to build valuable relationships with members of the community and increase their engagement with Komen.

What You Will Bring to the Table

Answer constituent phone calls, emails, and support requests with a focus on identifying opportunities for continuous improvement of the constituent experience.

Act as a point of contact for all escalated requests and manage all escalations to completion.

Maintains and protects donor demographic and financial information, sharing only as needed with HQ and Markstaff and volunteers.

All other duties as assigned.

We Already Know You Will Also Have

Needs to have Salesforce, CONVIO and Ring Central experience.

2 – 5 years work experience.

Education: Associate Degree or Previous Komen operational experience with coding offline gifts, answering calls from the public, utilizing Luminate Online and Salesforce is preferred.

The candidate will have exceptional customer service skills, ability to problem solve during a conversation, team player character and drive for results.

So what's in it for you?

Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures.  That is what Komen provides away from the computer: 

•    Approximate hourly pay $16.41 to $20.51 hourly, exact compensation may vary based on skills, experience, and location.

•    Health, dental, vision and a retirement plan with a 6% employer match

•    Generous Paid Time Off Plan

•    Flexible work arrangement in a fully remote working environment

•    Bi-weekly work from home stipend

•    Parental leave

•    Tuition Reimbursement

•    A culture of learning and development

•    And so much more!

Susan G. Komen is fair and equal in all of its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status or sexual orientation.  Additionally we embrace Diverse Teams & Perspective and we find strength in the diversity of cultural backgrounds, ideas, and experiences.

SORRY NO AGENCIES

#LI-REMOTE

The physical location for the candidate selected must be within the contiguous United States (we do not employ in AK, DE, ID, ME, MT, NM, RI, SD, UT, WV, WY).  In the event a move is expected to occur by the candidate selected, it must be approved by Komen's HR team prior to the move.