Reporting Specialist (Remote)

Who We Are:

At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection, and monitoring products and services that help people live responsibly and keep communities safe.

Always aware. Always guiding. Never restricting or judging.

What You’ll Be Doing:

The Reporting Specialist fulfills Intoxalock’s requirement to verify and report customers’ use of the ignition interlock device. The Reporting Specialist will be responsible for day to day account reporting and analyzing data to identify violations as outlined by each state, and prioritizing the identification of potential instances of tampering and/or circumvention. Reporting Specialists operate in a fast paced, high volume environment; a high degree of efficiency and attention to detail are required to meet role expectations.  

Duties & Responsibilities:

• Complete required Compliance reporting to State and monitoring authorities, including:
• Provide all applicable reports to state/counties within required timeframes
• Detailed review of data logs, including images where necessary
• Reviewing and/or reporting on violations
• Review and correct system data as needed including state data feed results
• Meeting Intoxalock's SLAs
• Driving processes that streamline the compliance processes; recommending automation that streamlines and improves the accuracy of compliance processes.
• All other duties as assigned.

Job Requirements:

• High school diploma or GED required with previous compliance work experience, some college preferred.
• Strong verbal (both in person and phone) and written communication skills that can be flexed to fit a broad spectrum of situations.
• Excellent organizational & time management skills.
• Strong attention to detail leading to high quality work product.
• A strong sense of accountability and work ethic with the ability to manage work independently.
• Superior judgment and critical thinking skills to make a well evaluated decision regarding state regulations and company operating procedures.
• Positive, resilient, consistent, customer-centric attitude. Patient, team-oriented demeanor.
• Ability to analyze account documentation and device usage/history.
• Computer skills required include proficiency in Microsoft Outlook, Word and Excel; familiarity with Microsoft Access and SharePoint preferred.
• Effective problem solving skills used to identify efficiency, quality and/or service improvements to the work assigned.
• Embody Intoxalock Company Values.

Why work for us?

Check out this list of a few of the many good reasons why we are a Top Workplace:

• Salary range is $16.77 to $21.63 per hour + 401(k) + benefits.
• We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly.
• Mindr won the 2023 Top Workplace Award locally and nationally–and 2025 Best Place for Working Parents Award
• Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
• A comprehensive and highly competitive benefits package, including:

• Dental Insurance
• Health Insurance
• Vision Insurance
• 401(k)
• Paid Holidays
• Paid Time Off
• Ongoing Professional Training & Development
• And more

Equal Opportunity Employer

It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.

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