Rep, Loans - Bilingual in English & Mandarin or Taiwanese

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

The Loan Support Representative is an entry level position focusing on processing consumer and/or non-complex commercial loans. This position will acquire skills and knowledge in order to perform all the processing tasks. The Representative will communicate and coordinate with Loan Officers, customers, and internal departments.

What you will do

• Process consumer and/or non-complex commercial loans
• Prepare loan closing packets
• Initiate funds disbursement
• Collect and review incoming documents on assigned files and reconcile any inconsistencies
• Run credit reports and notarize documents
• Prepare files for document imaging process
• Input loan data into system and review accuracy
• Order various items including but not limited to, environmental reports, appraisal updates, surveys, hazard insurance, etc., at key milestones of the project to ensure Loan Policy is upheld
• Prepare and complete correspondence and logs
• Monitor transaction in loan servicing system and review for any outstanding items
• Perform maintenance on loans when necessary
• Communicate and coordinate with Loan Officers, customers, internal departments, third party vendors
• Review internal reports and ensure risk control procedures are being followed
• Complete rate monitoring and lock processes for loans
• Communicate and collaborate with borrowers ensuring high customer service standards and high level of efficiency and process
• Perform other duties and projects as assigned
• Understand and comply with all provisions of the Safety in the Workplace policy

Minimum Requirements

• Entry-level job with little or no prior relevant work experience in the function
• Bilingual in English and Mandarin or Taiwanese

Preferred Requirements

• Prior loan experience
• Familiarity with lending compliance and regulations

Knowledge, Skills, and Abilities

• Proficient time-management and organizational skills
• Customer Service orientated
• Detail-oriented and strong multi-tasking skills
• Strong written and verbal communication skills
• Ability to think critically and solve basic problems
• Ability to learn and navigate various bank and loan applications and systems
• Ability to learn internal loan guidelines and regulations
• Ability to learn FirstBank Loan Policy and products
• Proficient in Microsoft Office products
• Ability to work independently

Working Conditions and Physical Requirements

• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers, coworkers, and management in-person and on the phone
• Must be able to exchange accurate information
• FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.

Salary Range

$20.00 Per Hour to $23.15 Per Hour

Statement of Benefits

FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

*This job opportunity is expected to close on July 10, 2024*