Rental Coordinator

Lonestar Forklift is an established and customer-focused material handling equipment dealership with 25 years of proven success and continuous growth across Texas. Lonestar offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our loyal customers, providing comprehensive solutions for unique business needs.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work.  

The Opportunity

Lonestar Forklift is looking for a Rental Coordinator to join our team in Austin, Texas. In this role, you will be responsible for managing and coordinating equipment rentals within an assigned territory, in addition to a variety of operational functions. As the Rental Coordinator, you will be focused on driving optimal rental fleet utilization, prospecting, acquiring new rental customers, and carrying out rental processes and documentation.

Essential Duties & Responsibilities 

As the Rental Coordinator for Lonestar, your key responsibilities will include:  

• Arranging rentals for customers, including discussing their rental needs and determining the right equipment
• Managing contracts for new and existing customers
• Generating work orders for rental units required, and issuing rental return check out work orders
• Reviewing Rental WIP daily; billing all rentals, demos, and loaners; managing the billing process and procedures
• Partnering with the Service Manager to ensure rental damage is billed correctly and in a timely manner
• Confirming if customers will be extending rental orders when they are due
• Reviewing Rental History Report monthly; making recommendations to Corporate Rental Manager for improved utilization
• Working with the Service Manager to ensure maintenance of rental equipment and repairs are completed in a timely and cost-effective manner
• Advising the Dispatcher when maintenance service is needed on rental equipment
• Partnering with the Service Manager to schedule needed delivery and pick-up for service jobs
• Partnering with the Sales Manager to manage and schedule the appropriate transportation of sold equipment
• Additional duties as required

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:  

• 1-3 years of related work experience is required
• Superior interpersonal skills and excellent communication skills
• A strong team player with a customer service-oriented mindset
• Time management and organizational skills
• Proficient with MS Office Suite, including Outlook, Excel, and Word
• Strong prioritizing and multi-tasking abilities
• Mechanical knowledge and related industry knowledge is considered a strong asset

Benefits & Perks …