Remote Unified Communications as a Service Program Manager - REMOTE, US

Internet2 is a non-profit, member-driven advanced research and higher education technology organization. Founded in 1996, Internet2 provides and delivers mission-critical technology services and programs. Internet2's core infrastructure components include the nation's largest and fastest network, and cloud and security services that are influenced, customized, and designed to address the unique needs of technology leaders in research and education (R&E). Internet2 serves and supports U.S. higher education institutions, federal government agencies, regional and state education networks, leading industry providers, and international R&E network partners across more than 100 countries. Internet2 programs advance opportunities to convene, collaborate, and innovate.      

Reporting to the Associate Vice President for NET+, the Program Manager, Unified Communications as a Service, NET+ Cloud Services role is responsible for the ongoing management and stewardship of unified communications as-a-service (UCaaS) offerings within Internet2's cloud services portfolio. The program manager will manage a portfolio of voice, video, and wireless service providers utilized by institutions to enhance their research and educational missions.

Essential job responsibilities include, but are not limited to, the following:
● Provide advice and subject matter expertise to the research and education community on the deployment and the use of unified communications services.

● Responsible for the stewardship of services in the portfolio including contract updates, adherence to technical and compliance standards, and vendor management.
● Ongoing engagement of subscribers around individual services.
● Maintain ongoing strong strategic relationships with NET+ service providers.
● Administration of NET+ agreements on behalf of our service subscribers.

● Support service adoption and develops / maintains communities of practice around the services within the  UCaaS as a service portfolio.

● Ability to recognize, triage, and troubleshoot pain points in commercial relationships and work …