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Remote Unified Communications as a Service Program Manager - REMOTE, US

Internet2 is a non-profit, member-driven advanced research and higher education technology organization. Founded in 1996, Internet2 provides and delivers mission-critical technology services and programs. Internet2's core infrastructure components include the nation's largest and fastest network, and cloud and security services that are influenced, customized, and designed to address the unique needs of technology leaders in research and education (R&E). Internet2 serves and supports U.S. higher education institutions, federal government agencies, regional and state education networks, leading industry providers, and international R&E network partners across more than 100 countries. Internet2 programs advance opportunities to convene, collaborate, and innovate.      

Reporting to the Associate Vice President for NET+, the Program Manager, Unified Communications as a Service, NET+ Cloud Services role is responsible for the ongoing management and stewardship of unified communications as-a-service (UCaaS) offerings within Internet2's cloud services portfolio. The program manager will manage a portfolio of voice, video, and wireless service providers utilized by institutions to enhance their research and educational missions.

Essential job responsibilities include, but are not limited to, the following:
● Provide advice and subject matter expertise to the research and education community on the deployment and the use of unified communications services.

● Responsible for the stewardship of services in the portfolio including contract updates, adherence to technical and compliance standards, and vendor management.
● Ongoing engagement of subscribers around individual services.
● Maintain ongoing strong strategic relationships with NET+ service providers.
● Administration of NET+ agreements on behalf of our service subscribers.

● Support service adoption and develops / maintains communities of practice around the services within the  UCaaS as a service portfolio.

● Ability to recognize, triage, and troubleshoot pain points in commercial relationships and work to minimize or remediate them.

● Overall budget management of the UCaaS portfolio.


  • Required Qualifications:

  • ●  BA/BS in Computer Science, Business, Engineering or Related Field, or equivalent experience.

  • ●  Minimum 5 years of program, project, or product management experience or equivalent education.

  • ●  Minimum 3 years in a management or technical role focused on cloud-based communication technologies, specifically enterprise telephony and communication-enabled business processes.

  • ●  Written and oral communication skills – ability to communicate technical concepts to socialize community practices and to encourage member / customer adoption.

  • ●  Ability to learn quickly, understand and work with new emerging technologies, methodologies, and solutions in the UCaaS/IT space.

  • ●  Proven ability to work with virtual teams.

  • ●  Experience in cultivating relationships across a variety of internal and external stakeholders.

  • ●  Ability to present information to both technical and non-technical audiences, including to executive stakeholders.

  • ●  Commitment to building open, diverse, and inclusive communities to facilitate collaboration.

  • ●  Competency in office productivity applications; ability to quickly learn new collaboration applications and/or tools.

  • ●  Ability to travel to in person team meetings, Internet 2 and higher education conferences is expected. 



Preferred Skills:

●  Contract negotiation facilitation experience for cloud services/communication technologies with the ability to articulate how you would bring a number of parties together (cloud providers, channel partners, Internet2, universities) to design a higher education-wide agreement structure.

●  Experience providing technical support or management of networking services supporting Voice over IP.

●  Familiarity with wireless cellular communication and DAS implementation at the enterprise level.

●  Prior experience with community or product advocacy.

●  2+ years experience in product or sales engineering and/or strategic partner management experience with UCaaS offerings or similar customer-facing experience with the ability to manage customer relationships up to the senior/executive level.

●  2+ years of experience working with channel partners to deliver services.

●  Knowledge of current cloud-based communication trends in research and higher education.

●  Experience in a management or leadership level role of information technology at a research or higher education institution.

●  Experience with creating technical content, tutorials, and blogs.

●  Experience speaking at conferences, developer summits, or virtual events.

●  Experience working in or managing software/technical communities.

●  Experience teaching, writing, or hosting workshops.


As a full-time employee, you will be eligible to participate in Internet2’s employee benefits program. The program currently includes medical, dental, life, vision and disability insurances, a health spending account program, sick time, vacation time and a tax deferred retirement plan.  The salary range for this role is $110,000 - $120,000 annually (B-8).

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Job Profile

Regions

North America

Countries

United States

Skills

Budget management Cloud Services Relationship Management Unified Communications Vendor Management

Tasks
  • Administer agreements
  • Engage subscribers
  • Manage budget
  • Manage service providers
  • Provide advice on UC services
  • Support service adoption
Experience

5 years

Education

BA/BS in Computer Science Business Engineering

Restrictions

Travel to team meetings and conferences

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9