Remote Triage Team - CMA

Remote Triage

Location: Remote

Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents life-changing problems before they happen for patients with two or more chronic conditions. We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support.

The position of the Remote Triage Team Member will be to provide telephonic support to the enrolled care management patients through basic triage and care coordination efforts. Remote Triage Team will also assist with pre-authorizations and insurance verifications.

When performing telephone triage, the medical assistant should listen attentively, gather relevant information, assess the situation, provide appropriate advice, and document the call accurately as described here:

Listen Carefully and Gather Information:

The medical assistant must actively listen to the patient's concerns and questions, asking clarifying questions to fully understand the situation.

Assess the Urgency:

Determine the severity of the patient's condition and whether it requires immediate medical attention or can be addressed with advice or a scheduled appointment.

Provide Appropriate Advice:

Offer guidance and instructions based on the assessment, ensuring the patient understands the recommendations and next steps.

Document Thoroughly:

Record all details of the call, including the patient's symptoms, concerns, advice given, and any follow-up actions in the patient's medical record.

Maintain Professional Communication:

Use clear and concise language, avoid medical jargon, and be empathetic and patient-centered in your interactions.

Follow Established Protocols:

Adhere to the practice's policies and procedures for telephone triage to ensure consistent and effective care.

Refer to Appropriate Provider When Necessary:

If the situation requires specialized care, direct the patient to the appropriate healthcare provider or care manager.

Compensation Range - $16-30/hr based on experience – to be determined by mgmt. prior to offer Position is a 1099 Contractor Position – contractor is responsible for their own taxes.

What your impact will be:

• The role of the Triage Team Member is to abide by the plan of care and orders of the practice.
• Ability to provide appropriate care coordination to address the patient needs/concerns.
• Develops a positive interaction with patients on behalf of our practices.
• Understand health care goals associated with both pain and chronic disease management provided by the practice and who to direct the patient to in order to appropriately address needs/concerns.
• Attend regularly scheduled meetings (i.e., Monthly All Hands Meeting, monthly 1:1 with supervisor, etc.). These “mandatory” meetings will be important to define the current scope of work. 

What we are looking for:

• Certified Medical Assistants with a minimum of two (2) years clinical experience - preferably in pain management
• Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc.), also while being in a HIPAA compliant area in home to conduct Care Management duties.
• Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.
• Skilled in using various computer programs and ability to quickly learn new platforms independently with video training.
• High Speed Internet (Minimum - Download 18mbsp/Upload 6mbsp) and Desktop or Laptop computer (Has to be operation system of Windows or Mac) NO Chromebooks, iPads or tablets
• Excellent verbal, written and listening skills are a must.
• MUST be able to be actively working the position within ONE WEEK of hire date.

What will make you stand out:

• Quickly recognize condition-related warning signs
• Prior Pain Management experience
• Prior Telephonic Triage experience
• Prior Pre-Authorization and Insurance Verification experience
• Organized, thorough documentation skills
• Self-directed. Ability to prioritize responsibilities. Demonstrated time management skills
• Clear diction. Applies exemplary phone etiquette to every call
• Committed to excellence in patient care and customer service
• Ability to troubleshoot minor technological issues related to remote working environment

What we offer:

• 100% remote position with the flexibility of working from anywhere in the US
• Streamline designed technology for your Chronic Care operations
• Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.
• Core Values that unite and guide us
• Autonomous and Flexible Work Environments
• Opportunities to learn and grow
• Community Involvement and Social Responsibility

About us:

Esrun Health, a division of Harris Computer, is on a mission to redefine remote care. Our program offers a customized model of remote care services that blends Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), Remote Physiologic Monitoring (RPM), Behavioral Health Integration (BHI), and/or Transitional Care Management (TCM) for each client based on their specific practice needs.

As a Harris healthcare business, we are able to maintain a people-focused, small company experience with the financial security of a large organization.