Remote - Travel Planner

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Exempt/Non Exempt:

Job Description:

Position Description

Description:

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13.5 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. 

Primary Duties and Responsibilities (Basic Job Description):

Travel Planners and Vacation Designers are responsible for selling travel to AAA Members and non-Members in a professional and service-oriented manner while supporting the ACG preferred partner program. Participants in this role answer incoming phone calls, respond to Internet inquiries and initiate outbound calls to sell air, car, hotel, cruise and tour travel services to AAA members and other clients, abiding by the policies and procedures of AAA Auto Club Group and the Travel Agency business unit.

Total Compensation Overview

• Auto Club Group Travel Planners earn a competitive base salary of $15.50 per hour to start along with performance-based incentives.

• Average 1st and 2nd year earnings $45,000+

• Average 3rd year earnings $57,000+
  
  Full time, paid training

  • Training schedule will be Monday to Friday and include both morning (9:00AM EST – 5:30PM EST) and night shifts (11:30AM EST – 8:00PM EST)
• Participation in travel industry incentive programs, product knowledge webinars, and training programs.
• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Additional benefits include, but not limited to:
  • 401k Match
  • Medical
  • Dental
  • Vision
  • Paid Time Off after 90 days of employment
  • Paid Holidays

Preferred Qualifications:

Experience and Skills:

• Prior travel industry experience including expertise in travel applications such as Galileo/Apollo or similar reservation systems
• General travel industry knowledge and terminology
• Shown ability to provide premium sales and service in a call center environment
• Prior work from home experience

Required Qualifications:

Education:

• High School Diploma or equivalent
• Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing The Auto Club Group products as appropriate

Experience and Skills:

• Basic geography knowledge with ability to locate travel destinations worldwide including ability to read maps and use travel related tools (i.e. directional cues)
• Strong written and verbal communication and listening skills
• Must be organized with ability to manage time effectively
• Previous experience in goal-oriented sales position
• Ability to troubleshoot minor computer issues on own
• Intermediate level or higher PC and internet knowledge especially concerning Microsoft Suite
• Professional telephone etiquette skills
• Personal travel experiences
• Performing mathematical calculations accurately

Qualifications and Abilities:

• Perform as part of a team and individual to the success of all
• Ability to operate efficiently in a multi-channel (phone, email, and chat) environment while maintaining positive and professional enthusiasm and energy
• Ability to multi-task in a fast-paced detailed oriented environment while maintaining accuracy in digital records
• Detailed oriented with effective problem-solving skills
• Ability to meet and exceed established performance goals

Work Environment:

Work from home environment meeting the following requirements.

Schedules include mornings and evenings and operate on weekends and holidays.

Schedules will be based on business needs, and usually rotate a set schedule every two weeks. Multiple close shifts in a week are required (11:30AM – 8:00PM EST). Saturdays are on a rotation, and you are anticipated to work multiple Saturdays a month. Day off during during the week when you work Saturday.

All schedule requirements are subject to change based on business needs. During training you will be expected to work Monday thru Friday and an eight-hour shift between 9:00AM – 8:00PM EST.

Home Office Requirements include:

• A designated quiet workspace free from interruptions and distractions
• Workspace large enough for 2 monitors, pc, and phone
• 100mb per second high-speed Internet with ability to connect a computer and phone line directly into a modem
• Two Ethernet cords long enough to reach from modem/router to designated home office workspace
• Personal smart device with ability to download company apps for network access
• Personal laptop or computer for initial orientations and training until arrival of ACG equipment (Chrome book or tablets will not provide system requirements needed)

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.