Remote Support Leader

Remote Support Leader
Weir Motion Metrics
Vancouver, Canada(hybrid)

Purpose of Role: The remote support leader will direct the remote support team's activities, procedures, and strategies to ensure consistent systems review within Motion Metrics' customer base in different regions worldwide.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

• Ensures all systems are periodically reviewed and updated to the latest SW versions.
• Provides technical support pointing to reducing first response time and case resolution times.
• Manage team queue and implementation of upgrades required.
• Maintain regular and effective communication regarding technical issues to resolve customer needs adequately.
• Ensure the implementation of Motion Metrics corporate technical authority guidelines, report results, and collaborate with the Global Development and Support and Service Teams.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

• Leader with experience in multidisciplinary technical teams.
• Minimum 3 years of experience leading technical teams.
• Knowledgeable in Services Configuration, command line, Linux and Windows OS.
• Possess excellent time management skills and be results-driven.
   

Weir Motion Metrics (WMM) is a Canadian mining technology division that enables a new generation of safe, smart, and sustainable mining based in Vancouver, B.C. Serving the mining market since 1999, then joining Weir in 2021, Motion Metrics …