(REMOTE) Personal Holiday Planner Agent

We are seeking REMOTE | Personal Holiday Planner Agent for a start date of Monday, February 03, 2025. Currently considering residents from ONLY Florida, Georgia, North Carolina and Texas.

Essential Functions:

• Promote and sell Carnival Cruise Line cruises for Australia, by initiating contact with guests and acting on leads and/or prospects by phone both inbound and outbound calls. Required to meet or exceed assigned sales goals. 
• Present cruise products and make travel recommendations. 
• Establish and maintain customer relationships by delivering excellent customer service such as making changes, upgrades and additions to current bookings. 
• Continue the relationship building of past and current guests. Actively solicit new business. 
• Maintain customer database of new and existing accounts to close sales. 
• Attend and participate in mandatory training and meetings as required with their coach and management team on a regular and Ad-hoc basis. 

Qualifications, Knowledge, Skills & Abilities:

• ONLY considering residents from Florida, Georgia, North Carolina and Texas.
• Preferred sales experience.
• Cruise line or travel industry experience a plus. 
• Proficient in Microsoft Suite including Teams and Outlook. Ability to learn and adapt to new technology. 
• Excellent attendance and punctuality. 
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
• Ability to quickly learn and adapt to other country business practices for calling and adhering to customer telemarketing standards, (i.e. Australia).
• Consistent and reliable attendance is an essential function of the role.
• Ability to be persuasive, build rapport quickly and easily. 
• Ability to overcome objections. 

Other:

• Shift Hours
  • TRAINING (4-week consecutive sessions)
    • (EST) 09:00 AM - 06:00 PM
  • “AFTER” 4-week consecutive TRAINING sessions - Official Shift Schedule is as follows:
    • (EST) 07:00 PM - 04:00 AM Sunday through Thursday / (AU GMT+10) 09:00 AM to 06:00 PM Monday through Friday
• Salary
  • The starting hourly pay rate for this role is $15/hour. 
• Currently considering residents from ONLY Florida, Georgia, North Carolina and Texas.
• Please upload an updated resume (PDF Version) to be considered for this role.
• FOR INTERNAL CANDIDATES: Candidate cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.

Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits: 
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits: 
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off 
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus two floating holidays to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. 
• Other Benefits 
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement

ETHICS & COMPLIANCE:

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and gourmet dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf