Remote - Manager, Insurance Sales

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Exempt/Non Exempt:

Job Description:

Primary Duties and Responsibilities

Lead personnel engaged in the sale of ACG insurance products in a call center environment. Monitor staff sales production and make recommendations to improve results. Ensure adherence to corporate sales and underwriting guidelines. Schedule work hours and assigns job duties. Counsel and develop staff with respect to training and career advancement opportunities. Ensure availability of updated information regarding corporate products, including available discounts. Monitor calls and work product to evaluate individual and overall team performance. Monitor sales, ready-to-serve time and other appropriate statistics to ensure delivery of quality service and modify staff workloads as appropriate. Evaluate individual and overall team performance and provide constructive feedback.

Maintain call center expertise as needed to ensure resolution of problems and complaints. Manage department resources and developing expense and staffing budget projections. Ensure adherence to cash management, process workflow and quality control procedures. Manage and coordinate administrative support activities. Research, analyze and recommend process improvements and revisions to policies and procedures to enhance business operations.

Provide customer service as necessary during peak call periods.

Supervisory Responsibilities:

Leads sales staff in virtual work environment. Participates in the department process related to the selection, hiring, training and development, coaching and counseling of assigned staff.

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Salary starting between $65,728.00 - $102,252.80

• Overtime earning potential at time and a half the hourly wage

• Fully paid training

• Medical, dental, and vision benefits

• 401k with employer match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities

• AAA Membership

• Discounts, perks, rewards, and much more

Required Qualifications

Education:

• College level coursework in Business Administration, Marketing, Communications or a related field or equivalent work experience

• Completion of company Leadership Training Program within one year

• Attain (within 6 months) and maintain state insurance sales licenses as appropriate

• May be required to attain and maintain state membership licenses as appropriate by department

Experience in/with:

• Mentoring, coaching and developing new employees in the techniques used for successful servicing/selling to members/customers

• Working in a P&C insurance customer …