Remote Licensed Customer Service Representative
Remote, Missouri, US
Licensed Insurance Customer Service Representative
Join our dynamic team at Foundever in Pennsylvania, where every interaction is an opportunity to make a difference!
Location: Missouri (Remote)
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Job Overview
As a Customer Service Representative at Foundever, you’ll support one of the largest insurance providers in the U.S. — no cold calling required! We cover all the training, testing fees, and state licensing requirements to help you launch your insurance career.
Please note: A distraction-free and quiet workspace is essential during training and work hours. Furry friends and household commotion should take a back seat.
Why You Should Join Us
- Competitive Compensation $15- $19/H
- Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed.
- Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.
What We’re Looking For
- Must reside in Missouri.
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Preferred 6 months to 1 year of relevant work experience.
- Must have open availability during operating hours.
- Professional customer service aptitude is essential.
Key Skills
- Customer Service Aptitude: Strong skills in delivering exceptional service.
- Reliability: Consistent dependability and responsibility.
- Critical Thinking: Ability to assess situations and develop empathetic solutions.
- Service-Oriented: A personal drive to serve others with compassion.
- Organizational Skills: Strong organizational abilities are crucial for success in this role.
- System Navigation: Ability to navigate system tools to search for answers & information
- Self-paced Learner: Ability to independently study and successfully pass the state insurance exam following comprehensive paid training provided by Foundever, …
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Cannot be a primary care provider during hours of operation Must be at least 18 years old Must have open availability Must reside in Missouri No cold calling
Benefits/Perks401(k) matching Bonus opportunities Career growth Competitive compensation Comprehensive benefits Connection Dental Insurance Disability Insurance Flexible remote work Health insurance Paid Time Off Paid training Remote work Vision Insurance
Tasks- Navigate systems
- Provide exceptional service
- Support insurance customers
Benefits Compassion Compensation Computer Conflict Resolution Critical thinking Customer Experience Customer service Insurance Organizational Reliability Remote work Self-paced learning Service-oriented System navigation Training
Experience0-1 years
EducationEquivalent GED High School High school diploma HS Diploma
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9