Remote Inbound Customer Service Representative

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

 

The RoleThis is a remote opportunity! Our Remote Inbound Customer Service Representative answers inbound calls from medical providers, patients and billing services to assist in explaining services and claims information. Full-time hours are available between the hours of 7:00 am – 7:00 pm Central Time Zone, Monday through Friday. Starting wage is $18.00 per hour, with the ability to earn more!

• Hit your monthly incentive goal! Earn up to $200 extra per month and up to 4 hours of extra Paid Time Off!
• Clear career path with promotional opportunities with pay increases available within 1 year dependent upon performance.
• Company culture that rewards employees for putting in the extra effort! Extra prizes and gifts are given away throughout the year!
• Annual company bonus of up to 7% based on performance

 

Key Responsibilities:

• Respond to incoming claim calls and log data into our propriety medical bill review system
• Provide explanation of benefits, services and claims/reimbursement procedures
• Interface with providers, patients, billing services and insurance adjusters in a professional manner

 

Requirements:

• Must be able to train and work in a remote environment
• No prior medical insurance experience is required, as we will train individuals that are willing to continue to learn and be developed
• High school diploma or equivalent
• 1-2 years prior customer service experience required
• Excellent verbal and written communication skills
• Attention to detail
• Ability to multi-task with customer interactions and various applications
• Possess a positive attitude and desire to provide outstanding customer service
• Ability to learn basic medical terminology
• Weekday schedule flexibility
• Career oriented
• Strong technical aptitude
• Ability to work independently
• Quiet and professional work environment free of distractions
• High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)

#CCCHP

#LI-Remote

 

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.

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